AI Enabled Automated Customer Service System
Integrate AI innovations to advance customer support functionality
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1.2 hours saved daily through AI-powered issue classification and automatic routing for contact center agents.
94% increase in efficiency is achieved with conversational AI and chatbots, enabling faster and smarter support.
35% improvement in quality and consistency of customer service is driven by AI, enhancing overall performance.
AI-Driven Customer Support with LevelShift's Accelerator Powered by Boomi
Our pre-built accelerator, the Customer Care AI Agent, automates support workflows and employs intelligent issue resolution, leading to higher customer satisfaction. This AI customer support system enables support leaders to avoid the need for rapid team expansion in response to rising demand. Adopting an AI-first customer service model can save substantial costs, accelerate business growth, and ensure consistently outstanding customer experiences.
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Key Capabilities
Automated Ticketing
Implements AI-driven workflows for real-time ticket generation, ensuring precise tracking, escalation, and lifecycle management of customer inquiries.
Intelligent Sentiment Analysis
Utilizes deep learning and sentiment analysis to interpret customer emotions, enabling adaptive response strategies.
Comprehensive Reporting and Analytics
Employs advanced analytics frameworks and business intelligence tools to process large volumes of customer interaction data, delivering granular performance metrics and insights.
AI-Powered Chatbot
Deploys advanced NLP-driven virtual assistants to handle inquiries, automate responses, and escalate complex issues, ensuring seamless 24/7 customer support.
Implementation Process
Customer Support AI Accelerator Benefits
Accelerated Resolution Time
AI-driven automation reduces latency in ticket processing, enabling faster issue resolution.
Scalable Support Infrastructure
Handle high-volume inquiries dynamically without increasing resource allocation.
Enhanced Service Precision
Context-aware AI models ensure accurate issue classification and adaptive response strategies.
Data-Driven Decision Making
Advanced analytics and predictive insights optimize support operations and customer engagement.
Consistent Customer Engagement
Automated follow-ups ensure proactive issue resolution and sustained customer loyalty.
Self-Service Enablement
AI-powered chatbots and virtual assistants empower customers with instant and accurate resolutions.
LevelShift AI-infused Boomi360 service offerings
Why LevelShift
Proven Expertise
Extensive experience in AI-driven automation and enterprise integration, ensuring seamless digital transformation.
Tailored Solutions
Customized AI-powered support solutions designed to align with unique business needs and operational goals.
End-to-End Support
Comprehensive implementation, optimization, and continuous improvement for sustained business success.