AI Enabled Customer Care Accelerator
Empower support teams with AI-driven automation and intelligent issue resolution
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1.2 hours saved daily through AI-powered issue classification and automatic routing for contact center agents.
94% increase in efficiency is achieved with conversational AI and chatbots, enabling faster and smarter support.
35% improvement in quality and consistency of customer service is driven by AI, enhancing overall performance.
AI-Driven Customer Support with LevelShift's Accelerator Powered by Boomi
According to Gartner, 85% of organizations are investing in GenAI to improve business functions. Customer service and support is the second highest priority for businesses when it comes to GenAI investment.
Our pre-built accelerator, the Customer Care AI Agent, automates support workflows and employs intelligent issue resolution, leading to higher customer satisfaction. This AI customer support system enables support leaders to avoid the need for rapid team expansion in response to rising demand. By combining AI-powered conversations with Boomi's integration capabilities, organizations can reduce response times, lower operational costs, improve first-contact resolution, and deliver consistent customer experiences across channels.
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What Our AI Customer Care Agent Can Do?
Automated Ticketing
Implements AI-driven workflows for real-time ticket generation, ensuring precise tracking, escalation, and lifecycle management of customer inquiries.
Intelligent Sentiment Analysis
Utilizes deep learning and sentiment analysis to interpret customer emotions, enabling adaptive response strategies.
Comprehensive Reporting and Analytics
Employs advanced analytics frameworks and business intelligence tools to process large volumes of customer interaction data, delivering granular performance metrics and insights.
AI-Powered Chatbot
Deploys advanced NLP-driven virtual assistants to handle inquiries, automate responses, and escalate complex issues, ensuring seamless 24/7 customer support.
How Does the Customer Care AI Agent Improve Customer Support?
Accelerated Resolution Time
AI-driven automation reduces latency in ticket processing, enabling faster issue resolution.
Scalable Support Infrastructure
Handle high-volume inquiries dynamically without increasing resource allocation.
Enhanced Service Precision
Context-aware AI models ensure accurate issue classification and adaptive response strategies.
Data-Driven Decision Making
Advanced analytics and predictive insights optimize support operations and customer engagement.
Consistent Customer Engagement
Automated follow-ups ensure proactive issue resolution and sustained customer loyalty.
Self-Service Enablement
AI-powered chatbots and virtual assistants empower customers with instant and accurate resolutions.
How it Works?
Deploy the LevelShift's Customer Care AI Agent through a structured implementation approach that ensures seamless integration, optimized performance, and continuous improvement.
Assessment & Solution Design
Evaluate business requirements, support processes, and integration needs to design the optimal AI customer support solution.
Configuration & Customization
Configure the AI agent, workflows, knowledge sources, and enterprise integrations to align with your business processes.
Testing & Validation
Validate AI responses, workflows, integrations, and escalation paths to ensure accuracy, security, and performance.
Go-Live & Deployment
Deploy the AI Customer Care Agent into production with minimal disruption and seamless user adoption.
Ongoing Support
Continuously monitor performance, refine AI models, update knowledge sources, and optimize workflows to improve customer experiences.
LevelShift’s AI-infused Boomi360 service offerings
Our AI-Powered Pre-Built Accelerators
Jumpstart Accelerator
Our Jumpstart framework accelerates Boomi implementation with reusable templates, best-practice configurations, and rapid deployment components to help businesses onboard faster and reduce setup time.
AI-Based Boomi Migration Solution
Our AI-based migration solution streamlines transition to Boomi, automates mapping, handles legacy platform differences, and minimizes downtime—ensuring a fast and low-risk migration with improved operational continuity.
AI-Based Log & Exception Solution
Our custom log and exception handler framework swiftly identifies exceptions, categorizes business and technical errors, and ensures faster error resolution for smoother operations.
Why LevelShift
Proven Expertise
Extensive experience in AI-driven automation and enterprise integration, ensuring seamless digital transformation.
Tailored Solutions
Customized AI-powered support solutions designed to align with unique business needs and operational goals.
End-to-End Support
Comprehensive implementation, optimization, and continuous improvement for sustained business success.