Copilot Studio Services

Deploying AI agents via Power Platform Copilot Studio
into governed workflows and business-critical processes.

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Struggling to identify where AI agents can create business impact?

Many teams lack clarity on high-value use cases, leading to pilots that demonstrate capability but fail to drive operational or financial outcomes.

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Finding it difficult to integrate agents into real business workflows?

Disconnected systems, unclear process ownership, and poor orchestration prevent agents from moving beyond basic responses to executing tasks.

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Concerned about giving AI agents access to sensitive enterprise data?

Without a governed data foundation, role-based access controls, and audit mechanisms, security and compliance risks can stall adoption.

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Create, Customize, and Launch AI Agents with Confidence

Copilot Studio enables organizations to design and manage AI agents tailored to their business needs. These agents can connect to enterprise data sources, understand natural language, execute tasks, and operate across collaboration tools, websites, apps, and internal systems.

With the right architecture and governance in place, AI agents evolve from simple assistants into accountable digital co-workers—supporting employees, streamlining operations, and improving customer interactions.

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Our Copilot Studio Services

Copilot Studio Services Illustration

Conversational Agent Design

We design intelligent agents that understand natural language and deliver contextual responses. Whether answering complex queries, guiding internal workflows, or data-driven tasks, these agents operate seamlessly within your existing systems.

Autonomous Agent Enablement

Move beyond scripted bots. We help architect agents capable of managing multi-step processes, coordinating tasks, learning from interactions, and escalating exceptions, ensuring reliability and business continuity.

Pre-Built Agent Activation and Customization

Accelerate deployment by activating ready-made agents or configurable templates. We tailor them to your business logic, systems, compliance requirements, and performance goals.

Voice-Enabled AI Agents

Design generative AI-powered voice or telephony agents to handle high-volume service interactions. Reduce operational load while ensuring complex cases are escalated to human teams when necessary.

Data Foundation and AI Security for Agents

We prepare the governed data environment your agents rely on. From secure data access and role-based controls to compliance alignment and audit readiness, we ensure agents operate on trusted, policy-aligned enterprise data.

Industry Use Cases for Copilot Studio Agents

Financial Services

Balance Sheet Reconciliation Agent

Identify discrepancies across financial systems, flag anomalies, and automate corrective workflows to improve accuracy while reducing manual reconciliation cycles.

Human Resources

Recruitment Assistant Agent

Screen applications, rank candidates based on defined criteria, and summarize insights so recruiters can focus on strategic hiring decisions.

Customer Service

Intelligent Upsell Agent

Analyze customer behavior, preferences, and interaction history to recommend relevant cross-sell or upsell opportunities during support interactions.

Information Technology

IT Support Agent

Automate ticket intake, categorize and prioritize issues, provide resolution guidance, and update stakeholders to improve response time and operational efficiency.

Legal Services

Contract Review Agent

Detect clause deviations, identify potential risks, and recommend revisions to shorten review cycles and strengthen compliance oversight.

Why LevelShift

  • AI Center of Excellence powered by 50+ AI and data specialists
  • 100+ pre-built, industry-aligned agents to accelerate deployment
  • Responsible AI framework grounded in security, auditability, compliance.
  • Deep Perforce Delphix expertise to ensure compliant, governed data for enterprise AI
Microsoft Solutions Partner
Microsoft Solutions Partner
Microsoft Solutions Partner
Microsoft Solutions Partner
Microsoft Solutions Partner
Microsoft Solutions Partner
Microsoft Solutions Partner

Our Perspectives

FAQs

Copilot Studio is powerful—but value comes from use-case prioritization, governance design, integration architecture, and measurable outcomes. A service partner helps you:

  • Identify high-ROI automation opportunities
  • Design secure data access and compliance models
  • Integrate with Power Platform, Azure, and enterprise systems
  • Optimize prompts, guardrails, and agent performance

Without structured implementation, most organizations underutilize AI investments.

We begin with a business impact assessment, not a tool demo. Our approach includes:

  • Process mapping and pain-point identification
  • Volume and cost-of-delay analysis
  • Stakeholder interviews across IT and business teams
  • Prioritization matrix (impact vs. complexity)

The result: a clear AI roadmap—not random bot experimentation.

Copilot Studio connects to enterprise data. Governance is critical. We implement:

  • Role-based access controls
  • Data loss prevention (DLP) policies
  • Environment strategy (Dev/Test/Prod separation)
  • Responsible AI guardrails and escalation logic
  • Integration alignment with Microsoft 365 Copilot where applicable

This ensures AI operates within your compliance framework—not outside it.

Yes—and integration is where service expertise matters most. We enable:

  • API-based integrations
  • Power Automate workflow orchestration
  • Secure data connectors (SharePoint, SQL, Dynamics, custom apps)
  • Real-time task execution, not just Q&A bots

Your AI agent becomes an action engine, not a static chatbot.

An agent is an expert AI system you design to interact with users, retrieve or summarize information, automate workflows, and act on your behalf. Agents can respond to natural language, execute tasks, integrate with data sources, and even operate autonomously (planning and escalating work).

Ready to Operationalize AI Agents?

Design AI agents that don’t just respond but deliver outcomes.

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