Microsoft Dynamics AX Support Services
End-to-end Dynamics AX support for stability, performance, and continuity
Stay Ahead of Issues
Dedicated AX specialists proactively monitor and resolve potential system challenges before they disrupt your operations.
Get More from AX
Optimize performance, streamline processes, and extend the life of your ERP investment without costly replacements.
Plan Your Next Move
Stabilize your current AX environment today while preparing for a smooth, risk-free transition to Dynamics 365 Finance & Operations.
Maximizing Value from Dynamics AX
Legacy ERP systems can slow decision-making, increase operational risk, and limit business agility, making modernization a strategic priority for many organizations. According to CIO research, nearly 9 in 10 IT leaders say maintaining legacy systems is slowing modernization initiatives, reinforcing the need for stable and well-managed ERP environments.
LevelShift delivers structured Dynamics AX support services that help organizations maintain ERP stability, improve system performance, and reduce operational disruptions — while building a strong foundation for future modernization and migration to Dynamics 365 when the time is right.
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Our Dynamics AX Support Approach
We go beyond ticket-based issue resolution. Our AX support model focuses on continuous ERP performance and operational stability.
Functional Support
- Finance, procurement, inventory, and manufacturing assistance
- Business process troubleshooting
- User issue resolution and guidance
Technical Support
- Customization maintenance
- Code fixes and enhancements
- Batch job monitoring and optimization
System Administration
- Environment monitoring
- Security and role management
- Database and performance tuning
Integration Support
- Maintain integrations with third-party systems
- API and middleware troubleshooting
- Reporting and data flow stabilization
What Makes LevelShift AX Support Different
Traditional ERP Support
- Reactive ticket handling
- Generic helpdesk model
- Slow issue resolution
- Limited optimization
- Focus only on fixes
LevelShift AX Support
- Proactive system monitoring
- Dedicated AX specialists
- Structured SLA-driven support
- Continuous improvement approach
- Focus on stability + future readiness
Supported Dynamics AX Versions
LevelShift supports all major Dynamics AX environments:
Dynamics AX 2009
Dynamics AX 2012
Dynamics AX 2012 R2
Dynamics AX 2012 R3
Whether your system is fully supported or approaching end-of-life, we provide structured ongoing support.
Stay Supported Until You're Ready for Dynamics 365 Migration
LevelShift can help you extend the lifespan of your Dynamics AX while preparing for a smooth transition to Dynamics 365 when the timing is right for your business.
Our services include:
- Tailored assessments of your Dynamics AX environment, including customizations and ISV solutions.
- Guidance on code migration and the differences between Dynamics 365 overlaying and extensions.
- Preparing your custom solutions for upgrade.
- Developing a clear roadmap for migrating to Dynamics 365 Finance & Operations.
- Hosting AX migration workshops for your team.
- Helping you begin your cloud journey with Microsoft Azure or Power Portals, while staying on Dynamics AX.
Planning to upgrade from AX 2012 to Dynamics 365 Finance & Operations? We recommend starting with a Dynamics 365 upgrade assessment to ensure a smooth transition.
Maximizing ERP Performance and Future Readiness
A structured approach to support, stabilize, optimize, and modernize your Microsoft Dynamics environment
Discover and Assess
- Understand current state, risk areas, and opportunities
- Audit system performance, integrations, and customizations
- Define operational priorities and roadmap inputs
Stabilize and Support
- Deliver proactive monitoring and issue resolution
- Provide functional, technical, and administrative support
- Ensure continuity and performance stability across operations
Optimize and Expand
- Simplify processes and improve system efficiency
- Strengthen integrations and data flows with third-party systems
- Apply targeted enhancements and performance tuning
Modernize and Transform
- Prepare your ERP for a smooth move to Dynamics 365
- Plan architecture, data transition, and risk mitigation
- Align support with future cloud and automation goals
Why LevelShift
Deep Microsoft Dynamics ERP expertise
Proven AX and Dynamics 365 Finance experience
Functional + technical + infrastructure coverage
Clear modernization pathway when required
FAQs
Yes. We provide extended operational support, maintenance, and optimization services for Dynamics AX environments even after Microsoft’s official support period ends. Our team helps you minimize risk and maintain business continuity.
Absolutely. We have deep experience supporting complex, highly customized AX implementations, including custom modules, integrations, and industry-specific solutions. Our experts ensure your unique environment remains stable and optimized.
No. Many organizations continue to run Dynamics AX successfully with structured support while planning their modernization roadmap. We help you maximize your current investment and prepare for migration on your timeline.
We deliver both. Our support includes proactive system monitoring, performance optimization, and continuous improvement—not just reactive ticket handling. This approach helps prevent issues before they impact your business.
Yes. Our support services are designed to stabilize your AX environment and reduce risk, making future migration to Dynamics 365 Finance & Operations smoother and more predictable. We also offer upgrade assessments and migration planning.
Keep Dynamics AX Running - Without Operational Risk
Stabilize your ERP, reduce downtime, and protect your existing investments with expert Dynamics AX support.