Comprehensive Support for Microsoft Dynamics 365 Business Central
Implementation, Upgradation and Support for MS Dynamics 365 Business Central.
Integration of D365 Business Central with 3rd party applications using available APIs
Day-to-day technical support with response times based on your agreed SLA
Version upgrades and hotfix management, including Microsoft's latest releases
Problem-solving system issues and performance concerns
Custom development when standard features need enhancement
Large scale data migration into BC from older legacy systems
User training and documentation, including tailored guides for complex rollouts
Support for end-of-life versions with strategic guidance on migration
How Our Support Process Works
Our streamlined approach ensures fast resolution for all your Business Central challenges:
Issue Reporting
Submit tickets through our dedicated portal, email, or phone.
Expert Assignment
Your issue is immediately routed to a specialist with relevant expertise.
Resolution and Documentation
We solve the problem and document the solution for future reference.
Prevention and Optimization
We identify root causes and recommend improvements to prevent recurrence.
Why Choose Our Business Central Support Team
Microsoft-certified experts
Our team includes certified Dynamics 365 professionals who bring deep domain and product knowledge to every engagement.
On-Demand Services (ODS) model
With our unique ODS model, you only pay for the hours you use; no long-term lock-ins or inflated retainers.
Tailored support plans
We do not apply a one-size-fits-all approach. We design support plans based on your business model, data environment, and operational goals.
End-to-end support, no matter the version
Are you still using NAV or an earlier BC version? We support legacy environments and help you plan for future migration with minimal disruption.
Proven delivery across industries
From manufacturing to financial services and edtech, we have helped businesses simplify operations, reduce costs, and stay ahead with Business Central.
End-to-end coverage
From implementation to ongoing support, we provide end-to-end services, including cloud and on-premises deployments, tailored customizations, Azure cloud integrations, and reporting solutions aligned with your business operations.
Key Benefits of Partnering with LevelShift
Cost savings
Our On-Demand Services model reduces the total cost of ownership by eliminating the need for full-time ERP specialists on your team. You only pay for the expertise you need when you need it.
Fast resolutions
With immediate access to certified experts who understand the technical aspects of Business Central and your business processes, issues are resolved quickly, reducing downtime by up to 60%.
Scalability
As your business grows, so does your ERP system. We ensure your Business Central environment scales effortlessly to meet new demands without disrupting operations.
Future-proof systems
We help you stay ahead by evaluating new features in the latest Business Central releases and implementing upgrades that align with your goals.
Expert Support for All Business Central Versions
Current version support
Stay optimized with the latest features and security updates:
- Implementation of new functionality
- Performance tuning and optimization
- Integration with Microsoft's latest tools and services
- Regular update assistance
Legacy version support
If you are using an older version of NAV or Business Central, we can assist:
- Support your current system while you plan the next steps.
- Help you evaluate migration options to newer versions.
- Recommend the best approach based on your specific situation.
We analyze critical factors, including:
- Your current database version and complexity
- Database size and number of companies
- Data volume and transaction history
- Custom code and integrations
- Business requirements and growth plans
Our team helps you choose between a traditional complete upgrade or a fresh implementation based on what delivers the best value for your business.
User Enablement And Custom Development
Training and Resources
We can build your team's capability while providing close support. We ensure your team can maximize Business Central's potential:
- Knowledge Transfer during all support interactions.
- Standard Implementation Support with Microsoft learning resources.
- Custom Implementation Training with tailored user guides.
- Admin Training for your internal support personnel.
- New Feature Workshops after major updates or additions.
Custom Solutions
We take time to understand your business processes and challenges. Based on your needs, we can:
- Customize Business Central to match your unique workflows.
- Modify existing reports or create new ones.
- Develop custom extensions that add industry-specific functionality.
- Migrate historical data from legacy systems.
- Create integration with other business applications.
We thoroughly document every customization and provide it for your team to approve before we begin work.
"LevelShift helped us complete our migration to Business Central in record time and it went quite smoothly."
Talk to our Experts Today
Whether you are struggling with performance issues, planning an upgrade, or need reliable day-to-day support, we are here to help.
Schedule a Call