Dynamics 365 for Customer Insights

Know your customers. Inside out.

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Level up your marketing with Dynamics 365 Customer Insights.

Insightful customer relationships and lasting business growth are just a click away with Dynamics 365 Customer Insights.

Transform customer relationships with Dynamics 365 Customer Insights

Build a complete picture of your customers and grow your business. With Dynamics 365 Customer Insights, you can unify customer data, gain instant insights, and launch targeted campaigns that resonate with your audience—all in one powerful platform.

Unified customer profiles

Gain a complete view of your customers by combining data from various sources and tailor your engagement strategies to their preferences and interactions.

AI-powered insights

Explore hidden patterns and trends in your customer data and make informed decisions to optimize your marketing efforts and drive growth.

Dynamic segmentation

Automatically segment your audience in real time to ensure your marketing efforts are consistently targeted and relevant to their needs.

Advanced Email marketing

Create and send personalized emails that drive engagement and conversion. Optimize your email campaigns with A/B testing.

Real-time journey orchestration

Deliver personalized experiences at every touchpoint and ensure your customers feel valued and understood throughout their journey.

Custom reporting

With custom Power BI reports tailored to your business needs, you can receive comprehensive insights into your campaigns, lead management, and customer engagement.

Automate, Personalize, and Optimize Customer Journeys

Deliver personalized experiences in real time

Moments matter. Personalize them.

  • Trigger personalized journeys based on specific actions or events, such as website visits, purchases, or abandoned carts.
  • Engage customers through their preferred channels, including email, SMS, push notifications, and social media.
  • Deliver tailored messages based on real-time data and behavior, such as purchase history, search queries, and browsing behavior.

Automate your marketing campaigns

Effortless marketing, every time.

  • Automate marketing campaigns to ensure consistent messaging, including email campaigns, social media campaigns, and event marketing.
  • Prioritize leads based on engagement and likelihood to convert, using metrics such as lead scoring, conversion rates, and sales-qualified leads.
  • Create and send personalized emails with trackable performance, including open rates, click-through rates, and conversion rates.

Gain deeper AI-driven customer insights

Personalize the experience, not just the message.

  • Gain deeper insights into customer behavior and preferences, including purchase history, search queries, and browsing behavior.
  • Use AI to generate content ideas and recommendations, such as product recommendations, content suggestions, and email subject lines.
  • Tailor customer interactions with AI-powered personalization, including product recommendations, content suggestions, and offer targeting.

Dynamics 365 Customer Insights Pricing

Dynamics 365 Customer Insights
Full suite of features for delivering connected customer journeys and campaigns with unified customer data.
$1,700 per tenant per month
Dynamics 365 Customer Insights Attach
Available for organizations with a qualifying Dynamics 365 application. Ideal for adding Customer Insights capabilities to an existing subscription.
$1,000 per tenant per month
Additional Capacity
Unified People PacksAdditional capacity to unify more customer profiles, sold in packs of 100,000.
Interacted People PacksAdditional capacity to connect with more people or accounts, sold in packs of 5,000, 10,000, or 50,000.
Varies based on pack size

Our Dynamics 365 Customer Insights Services

LevelShift is a Microsoft Solutions Partner that helps businesses like yours derive the full benefits of Dynamics 365 Customer Insights. Here are some of our key offerings:

Dynamics 365 Customer Insights Implementation

Our implementation services for Dynamics 365 Customer Insights are customized to your requirements. You can rely on our expertise, even in challenging situations.

Dynamics 365 Customer Insights Integration

Smoothly integrate Dynamics 365 Customer Insights with other applications and systems. Our team makes sure that the solution is in sync with your current CRM platform.

Dynamics 365 Customer Insights Support

Ensure uninterrupted Dynamics 365 Customer Insights operations with our reliable 24/7 support services. Our dedicated team is ready to resolve any issues that may arise swiftly.

On Demand Services

Our team works on-demand—you only pay for the hours and services used—without being tied to a subscription model.

Benefits of On Demand Services

When you engage our On Demand Services for Microsoft Dynamics, you are engaging an entire pool of scalable, certified resources that seamlessly fill your skill gap and demand gap.

Completely customizable for added flexibility

Our Perspectives

FAQs

Dynamics 365 Customer Insights is a powerful tool that unifies customer data from various sources to create comprehensive customer profiles. It provides actionable insights to help businesses deliver personalized and connected customer experiences across marketing, sales, and service teams.
Dynamics 365 Customer Insights can smoothly integrate with other Dynamics 365 applications, such as Dynamics 365 Sales, Customer Service, and Field Service. Additionally, it supports integration with third-party tools and platforms through APIs and connectors, enabling a unified and comprehensive view of customer data across your organization.
Yes, Dynamics 365 Customer Insights is highly customizable. You can tailor the platform to fit your requirements by configuring data sources, creating custom segments, and designing personalized customer journeys. Additionally, you can integrate it with other Dynamics 365 applications and third-party tools to enhance its functionality.
Dynamics 365 Customer Insights supports integration with various data sources, including CRM systems, ERP systems, social media platforms, and websites. This allows you to unify customer data from multiple touchpoints, providing a comprehensive view of your customers.
Dynamics 365 Customer Insights is designed with data privacy and compliance in mind. It adheres to global standards and regulations, including GDPR, to ensure customer data is handled securely and ethically. The platform provides tools for managing consent, data residency, and data protection, helping you comply with relevant laws and regulations.
Support for Dynamics 365 Customer Insights includes access to the Dynamics 365 Customer Insights community forum, the Dynamics 365 Customer Insights ideas site, and creating support tickets through the Power Platform admin center. You can also find solutions to common issues and limitations in Microsoft’s official documentation.

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Talk to our Dynamics Customer Insights Experts Today

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