Beyond Support. We Are Your Enterprise Fixers.

Dynamics 365 F&O experts on demand without the contract hassles

Rollout Fatigue

You are live, but you're “scarred” by invisible inventory, manual workarounds in Excel, and a system that doesn't reflect your actual shop-floor reality.

The Cost Trap

Without a flexible support model, enterprises incur high overhead for in-house ERP resources and inflated retainers with traditional vendors.

AI Readiness Wall

76% of CIOs report that “dirty data” in their F&O environment is currently blocking any meaningful Copilot or AI ROI.

Comprehensive Support for Microsoft Dynamics 365 Finance & Operations

As ERP becomes more AI-enabled, support can’t stop at fixing issues after they happen. Forrester found that a composite midmarket organization using Dynamics 365 ERP achieved 105% ROI, $6.5 million in three-year benefits, $3.3 million in net present value, and a 16-month payback period.

As your Managed Services Partner, LevelShift helps keep your Dynamics 365 Finance or SCM environment stable, resolve the bottlenecks holding you back, and get more value from your existing implementation. By providing on-demand access to senior architects, we ensure your D365 F&O solution is stable today and structurally sound for tomorrow by using routine maintenance to build a stronger data and ERP foundation.

On-Demand Services (ODS)

Pay only for what you use. No retainers. No lock-ins.

ODS is LevelShift’s flexible consumption model that gives you instant Dynamics 365 Finance, Supply Chain and Production management functional and technical experts exactly when you need them.

What you get with ODS

Consumption-based support (hours used = hours paid)
Severity-based SLAs and transparent usage reporting
Elastic access to specialists across finance, supply chain, and operations
Ideal for variable demand, peak periods, and project bursts

Where ODS fits

Break-fix and helpdesk support
De-risking customizations and related technical debt
Proactive health checks and maintenance
Enhancements, reporting, and integrations
Advisory, training, and enablement for clean data and seamless processes

AIO – Adaptive Intelligent Operations

Proactive optimization for a healthier Dynamics 365 F&O environment.

AIO is our continuous improvement layer that focuses on stability, performance, and business alignment—running alongside day-to-day support.

Why ODS + AIO together

ODS fixes today’s issues, fast and flexibly
AIO provides an AI ready environment for continuous optimization

Our Services

On-demand support and helpdesk

Functional and technical issue resolution
Ticketing, prioritization, and SLA-aligned responses
Dedicated specialists who understand your system and business workflows

Preventive maintenance and health monitoring

System health checks and proactive performance tuning
Data management best practices
Environment strategy and backup guidance

Functional and technical consultancy

Process optimizations and workflow adjustments
Security model reviews and role-based access evaluations
Approval design and automation enhancements

Reporting, dashboards, and KPI alerts

Tailored dashboards to drive business insights
Alerts for exceptions, SLA thresholds, and performance issues
KPI visibility aligned to operational performance

Integration and add-on support

Technical troubleshooting for integrated systems
Support for custom extensions and third-party connectors
Third-party integrations

Custom development and enhancements

Workflow-aligned customizations
Best-practice extensions
Reports and dashboards

Training and enablement

User adoption assistance
Role-based training and guidance
Knowledge transfer embedded into ongoing support

Chat with a D365 F&O specialist

Our Support Methodology

Rapid issue intake

Centralized intake with severity-based prioritization.

Expert assignment

Tickets routed to consultants with relevant domain and technical expertise.

Resolution + knowledge capture

Outcomes documented to accelerate future resolutions.

Optimization and prevention

Root-cause analysis with recommendations to avoid repeat issues.

Support Engagement Roadmap

Discovery and onboarding

Context review, priority setting, workflow documentation, and support channel setup.

SLA and consumption alignment

Define expectations, severity levels, and reporting cadence.

Stabilization phase

Health checks, performance tuning, and backlog triage.

Continuous support and improvement

Ongoing resolution, enhancements, and quarterly optimization sessions.

Strategic advisory

Map system maturity to business outcomes and recommend next-phase improvements.

Customer Impact

Scaling Commodity Trading Operations with Dynamics 365 F&O

For a growing commodity trading firm expanding into wood pellet markets, disconnected manual processes were creating risk and limiting speed. LevelShift deployed a tailored Dynamics 365 Finance & Operations solution around how they trade, and gave the team the visibility and automation to keep pace with growth.

Read the full story

Smooth Integration

The new pellet trading entity was incorporated into the existing D365 F&O environment without disrupting live operations or core workflows.

Real-time Inventory Control

Live visibility into pellet stock and transactions enabled smarter demand planning and reduced the risk of inventory gaps.

Secure, Accurate Transactions

Automated bank check processes reduced manual errors and strengthened financial compliance across all trading activity.

Why LevelShift

Lower Support Costs

Our on-demand model reduces total cost of ownership by eliminating fixed retainers and full-time ERP staffing. You pay only for the F&O expertise you use.

Faster Issue Resolution

Direct access to experienced Dynamics 365 F&O specialists enables faster diagnosis and resolution, minimizing downtime.

Scalable Support Coverage

Support capacity scales with business needs, peak periods, upgrades, and new initiatives.

Future-ready ERP Environment

We keep your environment aligned with platform updates and system changes.

Customer Testimonial

“LevelShift successfully delivered a complex Dynamics F&O implementation, including custom integrations with Salesforce and ADP. Despite an aggressive timeline, we achieved a successful go-live in just six months. We express our sincere gratitude for the team's hard work, a sentiment echoed by the entire management team.”

Selvan Albert

ATI

Our Perspectives

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FAQs

Dynamics 365 Finance & Operations support services include ongoing issue resolution, performance optimization, system integrations, and ERP system enhancements delivered through an on-demand support model.

LevelShift offers an on-demand Dynamics 365 Finance & Operations support model, where businesses pay only for the support hours used without long-term contracts.

Dynamics 365 Finance & Operations support covers finance, supply chain management, manufacturing operations, and technical, functional, and integration support layers.

LevelShift enhances traditional ERP support services by replacing reactive ticket-based support with proactive monitoring, system optimization, and AI-driven improvements.

Yes, Dynamics 365 F&O support includes AI capabilities such as Copilot and intelligent automation to improve financial reporting, accuracy, and operational efficiency.

Dynamics 365 Finance & Operations integrates with Microsoft Azure, Power Platform, and Microsoft 365, enabling enterprise-wide ERP integration and automation.

Dynamics 365 Finance & Operations support improves ERP system reliability, reduces operational costs, enhances performance, and enables continuous business process optimization.

Talk to our Experts Today

Whether you are struggling with performance issues, planning an upgrade, or need reliable day-to-day support, we are here to help.

Schedule a call