Beyond Support. We Are Your Enterprise Fixers.
Dynamics 365 F&O experts on demand without the contract hassles
Rollout Fatigue
You are live, but you're “scarred” by invisible inventory, manual workarounds in Excel, and a system that doesn't reflect your actual shop-floor reality.
The Cost Trap
Without a flexible support model, enterprises incur high overhead for in-house ERP resources and inflated retainers with traditional vendors.
AI Readiness Wall
76% of CIOs report that “dirty data” in their F&O environment is currently blocking any meaningful Copilot or AI ROI.
Comprehensive Support for Microsoft Dynamics 365 Finance & Operations
As your strategic Managed Services Partner, we focus on enterprise recovery to get the full value from your existing Dynamics Finance or SCM implementation. LevelShift provides the necessary functional expertise and technical oversight to help you navigate complex system challenges and fix the bottlenecks holding you back.
By providing on-demand access to senior architects, we ensure your D365 F&O solution is stable today and structurally sound for tomorrow by utilizing routine maintenance for building a strong data and ERP foundation.
On-Demand Services (ODS)
Pay only for what you use. No retainers. No lock-ins.
ODS is LevelShift’s flexible consumption model that gives you instant Dynamics 365 Finance, Supply Chain and Production management functional and technical experts exactly when you need them.
What you get with ODS
- Consumption-based support (hours used = hours paid)
- Severity-based SLAs and transparent usage reporting
- Elastic access to specialists across finance, supply chain, and operations
- Ideal for variable demand, peak periods, and project bursts
Where ODS fits
- Break-fix and helpdesk support
- De-risking customizations and related technical debt
- Proactive health checks and maintenance
- Enhancements, reporting, and integrations
- Advisory, training, and enablement for clean data and seamless processes
AIO – Adaptive Intelligent Operations
Proactive optimization for a healthier Dynamics 365 F&O environment.
AIO is our continuous improvement layer that focuses on stability, performance, and business alignment—running alongside day-to-day support.
Why ODS + AIO together
- ODS fixes today’s issues, fast and flexibly
- AIO provides an AI ready environment for continuous optimization
Our Services
On-demand support and helpdesk
- Functional and technical issue resolution
- Ticketing, prioritization, and SLA-aligned responses
- Dedicated specialists who understand your system and business workflows
Preventive maintenance and health monitoring
- System health checks and proactive performance tuning
- Data management best practices
- Environment strategy and backup guidance
Functional and technical consultancy
- Process optimizations and workflow adjustments
- Security model reviews and role-based access evaluations
- Approval design and automation enhancements
Reporting, dashboards, and KPI alerts
- Tailored dashboards to drive business insights
- Alerts for exceptions, SLA thresholds, and performance issues
- KPI visibility aligned to operational performance
Integration and add-on support
- Technical troubleshooting for integrated systems
- Support for custom extensions and third-party connectors
- Third-party integrations
Custom development and enhancements
- Workflow-aligned customizations
- Best-practice extensions
- Reports and dashboards
Training and enablement
- User adoption assistance
- Role-based training and guidance
- Knowledge transfer embedded into ongoing support
Our Support Methodology
Rapid issue intake
Expert assignment
Resolution + knowledge capture
Optimization and prevention
Support Engagement Roadmap
Discovery and onboarding
Context review, priority setting, workflow documentation, and support channel setup.
SLA and consumption alignment
Define expectations, severity levels, and reporting cadence.
Stabilization phase
Health checks, performance tuning, and backlog triage.
Continuous support and improvement
Ongoing resolution, enhancements, and quarterly optimization sessions.
Strategic advisory
Map system maturity to business outcomes and recommend next-phase improvements.
Why LevelShift
Lower Support Costs
Our on-demand model reduces total cost of ownership by eliminating fixed retainers and full-time ERP staffing. You pay only for the F&O expertise you use.
Faster Issue Resolution
Direct access to experienced Dynamics 365 F&O specialists enables faster diagnosis and resolution, minimizing downtime.
Scalable Support Coverage
Support capacity scales with business needs, peak periods, upgrades, and new initiatives.
Future-ready ERP Environment
We keep your environment aligned with platform updates and system changes.
Customer Testimonial
“LevelShift successfully delivered a complex Dynamics F&O implementation, including custom integrations with Salesforce and ADP. Despite an aggressive timeline, we achieved a successful go-live in just six months. We express our sincere gratitude for the team's hard work, a sentiment echoed by the entire management team.”
Talk to our Experts Today
Whether you are struggling with performance issues, planning an upgrade, or need reliable day-to-day support, we are here to help.
Schedule a call