Dynamics 365 for Retail
Unify commerce, inventory, and customer experience on a connected platform
25%+
Inventory accuracy improvement
20–30%
Faster fulfillment
15–20%
Increased retention
Why Dynamics 365 for Retail
According to Microsoft’s May 2026 retail and consumer goods AI TEI summary , Microsoft AI solutions are projected to deliver 124% to 282% ROI over three years, making connected retail data and operations essential for scalable AI adoption.
True unified commerce
Manage pricing, promotions, inventory, and orders across all channels in one system.
Real-time inventory visibility
Eliminate gaps between stores, warehouses, and online channels.
Built for scale
Support multi-store and multi-region operations without fragmentation.
Stronger backend than standalone commerce platforms
Connect commerce directly with finance and supply chain.
Data-driven decision making
Turn operational data into actionable insights.
AI-Driven Retail with LevelShift + Copilot
AI enhances operations:
Personalized product recommendations and offers
Demand forecasting and inventory optimization
Automated customer service responses
Sales and promotion performance insights
Natural-language queries for faster decision-making
Smart Queries
"Which products are underperforming across locations?"
"What is the current stock availability by store?"
"Which promotions are driving the most revenue?"
"Show delayed orders and fulfillment gaps"
AI copilots help retail teams act faster with real-time insights.
Core Capabilities
| Area | What It Enables |
|---|---|
🛒Commerce | Unified commerce across POS, eCommerce, and mobile channels, pricing and promotions management |
📦Inventory | Real-time inventory visibility across stores and warehouses, stock optimization, replenishment |
🚚Supply Chain | Demand planning, order fulfillment, logistics coordination, supplier management |
👤Customer | Customer profiles, loyalty programs, personalized engagement, omnichannel experience |
🏬Store Operations | POS operations, store management, workforce coordination, in-store performance tracking |
📊Analytics | Sales insights, demand trends, promotion performance, customer behavior analysis |
🔗Integration | eCommerce platforms, POS systems, payment gateways, logistics and third-party integrations |
Implementation Approach
Understand & Assess
Review your current systems, workflows, and business requirements to identify gaps, dependencies, and opportunities for improvement.
Structure
Define processes, data models, and system architecture aligned to your operations, ensuring the solution reflects how your teams actually work.
Implement
Configure and deploy Dynamics 365 in controlled phases, focusing on usability, scalability, and minimal disruption to ongoing operations.
Integrate & Transition
Connect existing systems, migrate data with accuracy, and ensure a smooth transition with minimal business impact.
Stabilize & Improve
Drive user adoption, address gaps, and continuously optimize performance to ensure long-term value.
Services We Offer
Solution advisory and planning
Define the right approach for your retail model.
End-to-end implementation
Deploy commerce and operations capabilities.
Integration and connectivity
Connect POS, eCommerce, and logistics.
Process optimization
Improve inventory and fulfillment efficiency.
Data migration and modernization
Ensure smooth transition.
Ongoing support and enhancement
Continuously improve outcomes.
Simplifying Multi-Entity Retail Operations with Dynamics 365 Business Central
A fast-growing online retailer needed to move away from legacy ERP complexity, manual sales order processes, and time-consuming intercompany transactions. LevelShift implemented Dynamics 365 Business Central and integrated it with key retail, pricing, and AP systems to improve accuracy, automation, and scalability.
Read the Full StoryBuilt for multi-entity growth
Dynamics 365 Business Central and Multi-Entity Management helped simplify intercompany operations and support continued business expansion.
Less manual order and AP work
Deck Commerce and Continia Document Capture integrations helped automate sales order creation, transaction posting, and accounts payable processing.
Better accuracy and visibility
Azure-based pricing integration enabled real-time pricing updates in purchase orders, while automation improved transaction accuracy across retail operations.
Why LevelShift
Experience across both commerce and backend retail operations
Ability to connect POS, eCommerce, and ERP seamlessly
Focus on operational efficiency, not just front-end experience
Scalable approach aligned to retail growth
Continuous optimization beyond implementation
FAQs
Unify your commerce and operations across every channel
Deliver consistent customer experiences while improving inventory accuracy and fulfillment.