Dynamics 365 Support Services
Get cost-effective support and maintenance services with a flexible pay-as-you-use model
Rising Support
Costs
30–40% of traditional support hours go unused due to fixed contracts and inflexible coverage.
Reactive Support Models
Over 60% of Dynamics 365 issues are repeat or preventable when support is ticket-centric.
Limited Access to Skills
Most organizations require 4–6 specialized Dynamics 365 skill sets—rarely available in-house.
The LevelShift ODS Engine: Support + Intelligence
As businesses rely more on ERP for daily operations, reporting, and decision-making, Dynamics 365 support should not stop at issue resolution. According to a 2026 Forrester study, enterprises that modernize on Dynamics 365 ERP project over 100% ROI over three years, while midmarket organizations see a payback period of just 16 months.
LevelShift's Adaptive Intelligent Operations (AIO) framework is built into your on-demand hours from day one to catch repeat issues early, fix the root causes, and keep your system aligned with business operations.
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The On-Demand Advantage
| The On-Demand Advantage | What it Means for You |
|---|---|
| Continuous Flexible Support | 24/7 access to functional and technical D365 specialists across ERP, CRM, and Power Platform. |
| Cost & License Optimization | Ongoing reviews to eliminate waste. We turn the 30–40% of typically "wasted" hours into innovation capital. |
| AI & Agent Engineering | We use your ODS hours to deploy AI agents that proactively prevent recurring issues and optimize workflows. |
| Data & Analytics | Expert guidance to turn Dynamics data into actionable intelligence and measurable business outcomes. |
Support Across the Dynamics 365 Suite
Our certified consultants deliver end-to-end Dynamics 365 support services across functional, technical, and integration layers covering ERP and CRM workloads to keep your business running without disruption.
Dynamics 365 Business Central
Application support, enhancements, upgrades, integrations, and performance optimization for growing SMB operations.
Dynamics 365 Finance & Supply Chain (F&O)
Enterprise-grade support across finance, supply chain, manufacturing, and operations with proactive monitoring and issue resolution.
Dynamics 365 CRM (Sales, Service, Marketing)
User support, configuration, automation, and continuous improvements across sales, customer service, and marketing workflows.
Copilot & AI Agents for Dynamics 365
Enable intelligent automation, conversational assistance, and task execution using Microsoft Copilot and AI agents embedded across Dynamics 365 workflows.
How our On-Demand Support Works
Assess
We audit your D365 environment for stability gaps, enhancement needs, and cost-saving opportunities.
Align
We act as your strategic partner, designing a roadmap tailored to your immediate priorities, including core support, custom AI agents, and advanced analytics, with AIO built into your ODS hours.
Execute and Evolve
Access our full team on-demand and use your hours for support today or Adaptive Intelligent Operations tomorrow as your business grows and evolves.
Future-Proofing
We proactively manage Microsoft's continuous update cycles, ensuring new features like AI enhancements or analytics tools align with your operations.
Assess
We audit your D365 environment for stability gaps, enhancement needs, and cost-saving opportunities.
Align
We act as your strategic partner, designing a roadmap tailored to your immediate priorities, including core support, custom AI agents, and advanced analytics, with AIO built into your ODS hours.
Execute and Evolve
Access our full team on-demand and use your hours for support today or Adaptive Intelligent Operations tomorrow as your business grows and evolves.
Future-Proofing
We proactively manage Microsoft's continuous update cycles, ensuring new features like AI enhancements or analytics tools align with your operations.
Why This Beats Traditional Support
Use the comparison to highlight your unique "Analytics + AI + Support" combo.
Traditional
- Reactive ticket-based support focused on issue resolution
- Fixed contracts with limited flexibility and unused hours
- Separate vendors for functional, technical, and analytics needs
- Minimal focus on optimization or business outcomes
LevelShift ODS
- Usage-based, flexible engagement with no long-term lock-in
- Integrated access to functional, technical, AI, and data experts
- Proactive monitoring and continuous system optimization
- Support hours that drive automation, innovation, and measurable ROI
The AIO Edge
While traditional support fixes what's broken, AIO leverages your existing budget to build what's next—transforming support into a strategic growth engine.
AIO: The Four Forces Behind Your Growth
Hyper Automation
Removing manual effort from high-volume workflows.
Hyper Agility
Enabling fast, predictable, and safe system changes.
Adaptive Intelligence
Using AI and operational data for smarter decision-making.
Outcome-Focused Delivery
Measuring success by your business results, not ticket volume.
Save 30% on Dynamics 365 Licenses
Get a comprehensive license audit to realign security roles, eliminate unused licenses, and reduce unnecessary monthly costs.
Customer Testimonial
"Thanks to Dynamics 365 and LevelShift, Exhart has significantly improved operational efficiency and visibility to critical business information, which helps us continue to spread smiles to our customer's homes and gardens long into the future."
Aligning Manufacturing and Inventory with Dynamics 365
For a leading apparel producer, disconnected manufacturing, inventory, and supplier processes limited responsiveness and customer outcomes. With Dynamics 365, operations were unified with real-time visibility, standardized workflows, and scalable controls to support growth.
Read the Full StoryOptimized Inventory Levels
Redesigned MRP and inventory management increased production throughput, reduced overstocking, and lowered carrying costs across the supply chain.
Proactive, Data-Driven Decisions
Real-time visibility into supplier resources and raw material movement reduced rush orders, minimized waste, and enabled leadership to act on insights.
Scalable, Compliant Processes
Standardized workflows and embedded compliance controls support business growth across teams, with a repeatable model ready to expand as demand evolves.
Why LevelShift
Deep Microsoft Dynamics 365 expertise across ERP and CRM
Expert AI Center of Excellence to provide Next gen support and enhancements
Flexible support models aligned to business maturity
AI-enabled operations without vendor lock-in
Transparent service engagement
Outcome-focused Delivery
Strategy backed by implementation experience
FAQs
It is a unified, on-demand model that combines traditional support, license optimization, AI agent development, and advanced analytics in a flexible, usage-based Dynamics 365 support services approach.
It addresses rising support costs, reactive ticket-centric support, and limited access to the multiple Dynamics 365 skill sets most organizations need.
Traditional support relies on fixed contracts with narrow skill sets and limited prevention, while LevelShift ODS offers no lock-in, usage-based pricing, and embedded access to AI and Data specialists, with AIO focused on building what's next within a modern Dynamics 365 support services framework.
AIO is an intelligent layer built into your on-demand hours that uses AI and operational data to shift you from reactive maintenance to predictive growth through hyper automation, hyper agility, adaptive intelligence, and outcome-focused delivery.
You get 24/7 access to functional and technical D365 specialists as part of comprehensive Dynamics 365 support services across ERP, CRM, and Power Platform, along with cost and license optimization, AI and agent engineering, and data and analytics guidance.
It follows four steps: Assess your D365 environment, Align on a roadmap, Execute and Evolve using on-demand access, and Future-Proof by proactively managing Microsoft's continuous update cycles.
Not sure which Dynamics 365 support services model fits your organization?
We'll help you choose the right option without forcing you into a fixed model.