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Agentforce Voice Quickstart

Autonomous, conversation-ready AI agents for your CX

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What is Agentforce Voice?

Agentforce Voice offers enterprise-ready, context-aware AI agents that handle complex conversations in real time, while building trust through natural dialogue, with consistent, always-on support. As customer expectations rise, 76% of customers expect consistent interactions across departments, making context-aware AI essential for delivering seamless service experiences. Source

Why do You Need Agentforce Voice?

Ultra-Realistic & Conversational
Real-Time Agentic Reasoning
Multi-Channel & Platform Ready
Secure, Enterprise-scale Deployment

LevelShift Edge – Agentforce Voice Quickstart

A 12-week fast track to connected, AI-ready customer support only with LevelShift

Here's what we cover:

1

Select use case

2

Configure Agentforce Voice + telephony

3

Test and optimize

4

Connect to Salesforce + Data Cloud

5

Create 1 topic + 5 actions

6

Define success metrics

Agentforce Voice Quickstart Timeline

Partnering with us ensures timely delivery, transparency, and support through each step. Here is how we work:

Agentforce Voice Quickstart Timeline

Use Cases for Voice Agents by Industry

At LevelShift, we don't just implement—we tailor Agentforce Voice to work seamlessly for your business. With Agentforce Voice use cases spanning industries, find the one that fits yours below.

Technology

  • Product Recommendations
  • Troubleshooting
  • Lead Management

Manufacturing

  • Troubleshooting
  • Parts Ordering / Status
  • Appointment Management

Financial Services

  • FAQs
  • Advisor Appointment Management
  • Loan Offerings

Ready to Get Started with Agentforce Voice?

Talk to our experts about your AI voice strategy.

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Lokesh Rekapalli
Selva Pandian 

Managing Director - Cloud Practice 

Customer Impact

Transforming Customer Support with Agentforce

For a leading agricultural software and risk management provider, growing support volumes and increasingly complex customer inquiries were slowing resolution times and putting pressure on service teams. LevelShift implemented an AI-powered Agentforce solution that leveraged historical cases, email communications, help articles, and Data Cloud to deliver faster, more accurate customer support.

Read the full story

35% Faster Case Resolution

AI-powered access to historical cases and knowledge resources enabled support teams to resolve customer issues more quickly and efficiently.

30% Improvement in Query Response Efficiency

Intelligent recommendations and automated case analysis helped teams respond to customer inquiries faster and with greater consistency.

40% Higher Case Accuracy

Centralized knowledge and AI-driven guidance reduced errors and empowered agents to deliver more accurate resolutions for complex support requests.

Why LevelShift

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Salesforce Expertise

Certified experts with extensive experience ensure your Agentforce Voice implementation is seamless.

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Proven Success

A track record of successful implementations across diverse industries.

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Customer Focus

Tailored solutions aligned with your business goals for a smooth transition.

Forrester

Forrester Q4 2025

Independently recognized for Agentforce consulting expertise in the Salesforce landscape report.

Our Perspectives

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FAQs

Unlike traditional IVRs that rely on menu trees and keypad inputs, Agentforce Voice uses AI-powered reasoning to understand natural conversations, access Salesforce data in real time, and take action on behalf of customers. This enables faster resolutions, more personalized experiences, and seamless escalation to live agents when needed.
The highest-value use cases are repetitive, high-volume interactions where the required information already exists in Salesforce. Common examples include appointment scheduling, FAQs, troubleshooting, order status updates, lead qualification, and service request management.
Yes. Agentforce Voice is designed to work with Salesforce data, workflows, APIs, and supported telephony providers. It can integrate with Salesforce Voice, Amazon Connect, and various CCaaS platforms while leveraging customer data and business processes already in place.
Successful implementations start with clearly defined use cases, reliable data, and well-designed workflows. Organizations that focus on solving specific customer service challenges, establish measurable success metrics, and align AI agents with existing business processes typically see the fastest path to value and adoption.
LevelShift combines deep Salesforce expertise with industry-specific experience to help organizations deploy Agentforce Voice faster and with less risk. Our team focuses on aligning the solution with your business objectives while ensuring scalability and long-term success.
Our 12-week Quickstart program covers use case selection, telephony configuration, Salesforce and Data Cloud integration, voice agent setup, testing, optimization, and success metric definition to accelerate time-to-value.
We begin by identifying high-impact use cases, defining success metrics, and integrating Agentforce Voice with the right Salesforce data and processes. This structured approach helps organizations improve service efficiency, customer experience, and operational performance.
Absolutely. LevelShift tailors Agentforce Voice implementations to industry-specific requirements and customer journeys, ensuring the solution integrates seamlessly with existing workflows, data sources, and support operations.

Get in Touch

Plan your Agentforce Voice rollout with LevelShift

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