Salesforce Experience Cloud Services

Design secure, branded portals that connect customers, partners, and employees in one unified digital experience.

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Experience Cloud for Unique Customer Experience

Your customers value a seamless experience at every touchpoint. The same applies to your partners and employees. Experience Cloud becomes essential when you face fragmented portals, scattered communication, slow response times, duplicate work due to limited visibility, missed revenue opportunities, and declining satisfaction and loyalty.

With Experience Cloud, you can build a single, branded space where customers, partners, and employees access what they need, collaborate easily, and resolve issues without switching systems.

To fully realize its benefits, you need a strategic partner like LevelShift. We combine strategic consulting with deep Salesforce expertise to design experiences that drive adoption, strengthen engagement, and turn customers into long-term advocates — a priority that Forrester's research directly ties to business outcomes, finding that firms improving both brand and customer experience together can achieve up to 3.5x revenue growth and drive meaningfully higher customer retention and loyalty.

Unique Customer Experience

Experience Cloud Services

Community Builder Expertise

Customize branded community pages using Community Builder.

Tailored Community Templates

We build personalized community templates for specific business needs.

Member Management Solutions

Handling community members and access permissions.

Lightning Bolt Implementation

Industry-specific Lightning Bolt solutions for quick community creation.

Chatter Integration

Seamless integration of Chatter for effective community collaboration.

Knowledge Base Setup

LevelShift creates a comprehensive knowledge base for valuable resources and articles.

Community Analytics and Reporting

Analytical insights and reporting for community performance.

Mobile Community Accessibility

Ensuring mobile access to the Salesforce Experience Cloud community through the Salesforce app.

Our 6-Step Experience Cloud Delivery Framework

Our proven implementation framework ensures a structured, low-risk path from strategy to a live, high-performing digital experience built around your users, your brand, and your business goals.

01

Discovery & Experience Mapping

We assess portals, workflows, and data structures to identify gaps and define the implementation roadmap.

02

Experience Architecture & Design

We design branded portal experiences with defined user roles, permissions, and navigation flows.

03

Configuration & Custom Development

We build and customize Experience Cloud with workflows, components, and tailored functionality.

04

Integration & Data Connectivity

We connect CRM, Marketing Cloud, ERP, and third-party systems for seamless data access.

05

Testing, Security & Access Validation

We validate authentication, permissions, and security controls before launch.

06

Launch, Adoption & Optimization

We support rollout, onboarding, and ongoing optimization to improve engagement and performance.

Talk to our Experience Cloud expert to build connected digital experiences

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Selva Pandian
Selva Pandian

Managing Director - Cloud Practice

Eliminating Manual Operational Overload with Salesforce Experience Cloud – A Real-World Success Story

For a leading nonprofit organization, fragmented workflows and manual coordination slowed program planning across multiple campuses. We modernized operations with Salesforce Experience Cloud, creating a centralized, scalable, and user-friendly coordination platform.

See How We Did It

Faster program planning

Self-service coordination tools and automated rotation management accelerated planning cycles by 30%, reducing operational delays.

Reduced manual operational effort

Automated validations and approval workflows cut manual data corrections by 40–60% and reduced last-minute interventions by 50%.

Improved coordinator experience

An enhanced Experience Cloud portal with simplified navigation, flexible participant updates, and multi-program access reduced support requests by 20–30% while improving data accuracy by up to 35%.

Customer Testimonial

Saving thousands of dollars, LevelShift has shown to be a great partner

"LevelShift's on-demand model allows us to scale for our project needs quickly, and when over, the resources move off, saving thousands of dollars. LevelShift has shown to be a great partner in filling gaps in my team resources. Very happy with their performance."
Gary Comberiati
Director of Engineering, Paramount Mortgage Group

Why LevelShift

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Expertise and Experience

We excel in delivering successful Experience Cloud projects across industries, backed by extensive Salesforce expertise.

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Comprehensive Services

We provide end-to-end support, from planning to post-launch, ensuring seamless Experience Cloud implementation.

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Proven Methodology

Our agile approach ensures timely delivery, top-quality results, and optimized efficiency with minimal risk.

Our Perspectives

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FAQs

An experienced implementation partner ensures Experience Cloud is tailored to your portal strategy, user experience goals, and integration landscape. They help design intuitive digital experiences, configure secure data access, and accelerate time to value with a structured rollout approach.
Implementation timelines typically range from a few weeks for simple portals to several months for multi-user, integration-heavy deployments.
Yes. Experience Cloud is built on Salesforce’s core platform infrastructure and provides enterprise-grade security, including role-based access, authentication controls, data sharing rules, and encryption. It is built to scale as your user base, data volume, and experience requirements grow.
LevelShift combines strong UX design, precise user role mapping, and clear governance frameworks to build portals that are intuitive, secure, and aligned with business goals. We continue with post-launch optimization to ensure sustained adoption and measurable impact.
Experience Cloud enables customer support portals, partner and dealer portals, employee communities, and centralized knowledge hubs—each designed to improve collaboration, self-service, and engagement across your ecosystem.
Salesforce Experience Cloud connects seamlessly with CRM data, ERP systems, and Marketing Cloud to ensure consistent, real-time information across platforms. Using APIs and integrations with third-party apps, it enables secure data exchange and streamlined workflows across your technology ecosystem.

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Take the first step in nurturing customer interactions, cultivating loyalty, and forging stronger relationships.

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