Salesforce MCP + Agentforce Accelerator
Unify agent conversations and digital experiences for better CX
Talk to our ExpertsAgent Conversations Shape On-Site Experience
What if your website could adapt in real time based on a visitor's conversation with an agent? When a specific need is discussed in chat, the website experience aligns instantly with that intent across content, messaging, and journeys.
This is enabled by LevelShift's expertise in Marketing Cloud Personalization (MCP) and Agentforce Accelerator, where agent conversations directly power the website experience and eliminate disconnects across the customer journey.
The Result
Conversion Lift
Real-time agent insights shape on-page content, aligning webpages with true customer intent instead of broad messaging.
Agent Efficiency
Agents stop redirecting users to static pages and stay focused on high-value interactions.
Experience That Flows
Chat and site content work in sync, giving customers a cohesive journey that builds confidence and drives action.
Real-Time, Unified Personalization: The LevelShift Differentiator
LevelShift's accelerator deploys a seamless, high-performance integration between Marketing Cloud Personalization and Agentforce. This turns the agent's chat into a powerful data signal that instantly triggers dynamic content changes on the user's webpage, elevating experience and driving conversion lift.
Where We Drive Immediate Value
Agent-Driven Content Swap
An agent captures user intent in chat and sends an event to MCP.
Business Benefit
Instant Relevance: Page content and CTAs switch to match intent, driving faster user action.
Ad Keyword-to-UI Mapping
A user lands on the site from a paid search ad with a specific keyword.
Business Benefit
Maximized ROI: Keyword-aligned content is rendered instantly, improving engagement without custom pages.
Behavioral Nurturing
Anonymous user behavior and page visits are tracked over time.
Business Benefit
Proactive Guidance: Relevant links and content resurface, helping users continue their journey.
Accelerator Deliverables & Scope
LevelShift's fixed-scope package is designed for rapid deployment, ensuring your business realizes value in weeks, not months.
Discovery & Planning
Requirement gathering to define 3 high-impact personalization use cases specific to your business needs.
Core Integration Setup
Site mapping and beacon configuration to establish two-way event exchange between Agentforce and MCP.
Personalization Recipe Creation
Configuration and testing of the 3 defined personalization campaigns.
Knowledge Transfer & Enablement
Comprehensive training for your Marketing and Agent teams on managing the integration and building future MCP recipes.
About LevelShift
Salesforce Expertise
LevelShift's Marketing Cloud Personalization (MCP) and Agentforce Accelerator enables better customer experience for your organization.
Proven Success
A track record of successful implementations across diverse industries.
Customer Focus
Tailored solutions aligned with your business goals for a smooth transition.
Ready to Unify Your Customer Experience?
Stop operating in the gap. Partner with LevelShift to leverage your existing Salesforce investment and deliver personalized journeys at enterprise scale.