Service Cloud
Deliver exceptional customer support with Salesforce Service Cloud implementation services
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Elevate your Customer Service Experience
Customer service is a pivotal element of any business model, and the right Service Cloud Implementation partner can help you adapt to the changing customer service landscape.
LevelShift has decade-long experience shaping Salesforce Service Cloud to suit business needs and allow service reps to gain the trust of their customers. Attending huge call volumes can be challenging for your service reps and negatively affect their performance. We ensure your agents' productivity never gets hampered by excessive workload ever again. We provide them with a 360-degree view of the customer database to help them deliver personalized customer support.
LevelShift's Service Cloud Services
Tailored Implementation
Customized setup and deployment of Salesforce Service Cloud.
Efficiency-Boosting Automation
Streamlined processes through task automation and workflow optimization.
Seamless Omni-Channel Support
Consistent, personalized assistance across multiple communication channels.
Smart Knowledge Management
Enhanced knowledge base for quicker issue resolution.
Insightful Analytics
Data-driven decision-making with valuable customer and performance insights.
Ecosystem Integration
Seamless Service Cloud integration with Salesforce and third-party applications.
Empowering Agent Training
Comprehensive training to maximize Service Cloud capabilities.
Continual Performance Enhancement
Ongoing support and refinement for adapting to evolving needs.
Our Five-Step Approach for Successful Service Cloud Implementation
Align Service Cloud with your Business Goals
Customize Service Cloud to your goals and challenges with data-driven strategies for success.
Configure Service Cloud
Leverage Service Cloud's strengths for a user-friendly, easily maintainable experience.
Migrate Data
Carefully migrate and integrate customer data, ensuring transparent two-way flow.
Test and Retest
Rigorous sandbox testing guarantees glitch-free deployment and minimizes production issues.
Enhance the Agent Experience
Accelerate adoption with expert-led webinars to enhance agent efficiency and customer service.
Meet Agentforce Service Agent
Salesforce recently launched Agentforce, an intelligent and sophisticated platform that helps automate customer service. Service agents operate 24/7, escalate to human agents when intervention is necessary, and work autonomously to resolve queries. LevelShift is a preferred Agentforce implementation partner, and we can help you set up your Service Agents.
Learn moreHow LevelShift Enhances your Customer Support through Service Cloud Implementation
Complete Customer View
Gain a 360-degree understanding of your customers, their interactions, and preferences for informed decision-making and improved retention.
Omni-Channel Support
Connect with customers seamlessly across channels, enhancing campaigns and accessibility for effortless communication.
Efficient Case Management
Take control of the entire customer lifecycle with streamlined case creation, assignment, escalation, and prioritization.
Robust Knowledge Base
Empower agents with a comprehensive knowledge database, enabling faster and more accurate resolution of customer cases.
Automated Case Routing
Efficiently assign cases to suitable agents based on skills and workload, ensuring prompt resolutions.
Self-Service Portals
Empower customers with FAQs, knowledge articles, and case submissions. These reduce agent load and boost satisfaction.
AI-Powered Insights
Leverage Einstein AI for trend identification, predictive analytics, and chatbots to enhance proactive support.
Why LevelShift
Salesforce Expertise
Certified experts with extensive experience ensure your Service Cloud implementation is seamless.
Proven Success
A track record of successful implementations across diverse industries.
Customer Focus
Tailored solutions aligned with your business goals for a smooth transition.
Get in Touch
Reimagine Customer Support with LevelShift's Service Cloud Implementation Services