About the client
Leading virtual assistant provider that enables companies to increase online customer engagement, drive conversion & improve online self-service.
Client challenges
- Advancing online experience with next-gen virtual assistants.
- Managing all aspects of sales and service experience.
- Improving website conversion rates and providing guided online customer service.
- Enhancing data capture, brand promotion, and making animated characters accessible to any organization.
Solution
- Functionally tested Studio and Web Suite for compatibility.
- Tested with various website types, RIAs, SOA, and BPM applications.
- Tested media with different audio codecs and bitrates.
- Automated testing using Test Complete and Selenium.
Benefits
- Ensured compatibility across diverse platforms and applications.
- Verified seamless integration with various types of media.
- Streamlined regression testing through automation.
- Improved reliability and performance of the Studio and Web Suite.