About the client
The client is proud to be the Nation’s largest independent personal emergency response systems (PERS) provider. They specialize in Medical Alert Systems and devices, Medical Alarms, and more.
Solution
- LevelShift built a Community Cloud portal with a rich UI that allows users to access and view subscriber data and get the outputs of certain forms, cases, and PDF documents.
- Separate email templates were created for clients to send status updates to their customers.
Benefits
- Sales and revenue increased by up to 30% due to enhanced customer engagement facilitated by user-friendly data access.
- Developed inbuilt trust from all sides by providing different credentials for customers.
- Increased security since records are only shown to linked users.