About the client
The client is a higher educational institution in Toronto offering full-time and part-time degree and diploma programs.
Solution
- LevelShift team leveraged Salesforce Experience Cloud to build a student community portal for the client.
- The student portal enabled the students to create and track cases themselves and get real time updates.
- Integrated chatbot functionalities within Salesforce to help students in real-time throughout their portal journey.
Benefits
- Automation of the student case creation process improved overall efficiency and student engagement.
- Streamlined case management helped the client to address and resolve student issues faster.
- Chatbot facility improved student experience.