About the client
The client is a non-profit organization dedicated to supporting migrants moving to Canada. They provide essential support and resources to help migrants adjust to their new lives in Canada.
Client challenges
- Inefficient systems: The organization struggled with outdated and ineffective systems that hampered their ability to support migrants.
- Inadequate data reporting: The lack of comprehensive data analytics made it challenging to track progress, measure success, and make informed decisions.
- Less-than-optimal user experience: Migrants seeking assistance encountered difficulties due to a non-intuitive and cumbersome user interface.
Solution
- LevelShift implemented customized PFC modules to optimize program management and pre-arrival services.
- User-friendly portals were designed for ease of access and interaction.
- Custom CRM contact forms were developed for personalized assistance to migrants.
- A Power BI-driven graphical reporting system was introduced for comprehensive data analysis.
Benefits
- The streamlined processes led to increased productivity and a smoother migration support system.
- The user experience was significantly enhanced, providing a more user-centric approach for migrants.