About the client
Client is a global chemical and ingredients distributor, and a provider of value-added services. Consumers interact with its stock outlets on a daily basis.
Solution
- We built an e-commerce portal on Salesforce Community Cloud to provide our client’s vendors and consumers a seamless B2C-like shopping experience 24×7.
Benefits
- Increased customer satisfaction scores.
- The self-service style of re-ordering shortened the sales cycle.
- Improved efficiency and data accuracy.