About the client
The client has more than 55 years of experience delivering quality Intellectual Property services, such as patent annuities, trademark renewals, records, and strategic IP consulting.
Solution
- Using Salesforce Community Cloud, we implemented a customer portal to facilitate our client’s customers to file trademarks easily and efficiently. The portal allows the customers to set their preferences and favorites, providing an exceptional experience.
Benefits
- Filing process automation increases operational efficiency by 23%.
- Customizable portal, dashboards, and filing wizard cuts down fling time and elevates customer experience.