About the client
The client is a leading innovator in advanced electronic components, instruments, and communication solutions. Their offerings include defense electronics, data acquisition, communication systems for airlines and business aircraft, monitoring and control instruments for industrial and environmental applications, and components and subsystems for wireless and satellite communications.
Client challenges
The client struggled with delays and inaccuracies when configuring and customizing products for customers, which led to operational bottlenecks. Relying on manual methods for determining valid product add-ons and configurations limited the client’s ability to respond quickly to customer demands, negatively impacting customer satisfaction and revenue opportunities.
Solution
LevelShift experts embedded the Product Configurator Lightning Web Component (LWC) into the Partner Community, enabling partners to access advanced product customization tools without delay. We also directly linked the Product Configurator and Salesforce backend product data, providing the partners with up-to-date configurations and valid add-on options, improving accuracy and response time.
Benefits
With the deployment of the Product Configurator Lightning Web Component in the Partner Community, the client sees the following benefits:
- Reduced configuration-related errors by 80% through precise add-on and customization rules.
- Accelerated product configuration by 50%, shortening the sales cycle and reducing time-to-order.
- Decreased partner reliance on support teams by 40%, enabling seamless self-service configuration.
- Improved order accuracy by 70% with enforced backend rules and validated add-on combinations.
- Minimized corrections and returns by 60% due to real-time data synchronization and enhanced data integrity.
- Enabled future-ready scalability, allowing easy integration of new products and business rules while cutting maintenance costs by 30%.