About the client
Our client is a leader in the Financial Advisory space, and they help high-net-worth individuals and businesses with their wealth management needs. Their services encompass the length and breadth of financial needs for individuals, families, and businesses, including investment management, tax planning, and business exit planning, to name a few.
Client challenges
- Our client had two different business groups which operated in separate Salesforce environments and carried out their own business processes without a consistent business process for the different Business Units.
- The two orgs were integrated with the same external systems within their Salesforce instances, and there were a lot of duplicates.
- Managing data across two separate Salesforce orgs created data silos.
- Redundant data, manual data entry, errors, and inconsistencies plagued their operations, ultimately impacting their bottom line.
- Fragmented client information across these organizations made it difficult to view client relationships cohesively, leading to duplicate prospecting efforts and inefficiencies.
Solution
- A comprehensive data migration process was initiated, consolidating information from disparate Salesforce Orgs into a single, unified Salesforce FSC Org. A rigorous Org merge planning and mapping strategy ensured pristine, consistent, error-free data.
- The broken integrations were addressed by leveraging the Salesforce App Exchange to seamlessly connect Salesforce FSC with external platforms and ensure real-time data synchronization.
- Internal workflows were optimized by aligning existing processes with Salesforce FSC best practices and implementing automation. This resulted in a 360-degree view of client data, enabling them to track client activities across business groups.
Benefits
- LevelShift allowed its client to start reaping the rewards of unified data management. They eliminated redundancies, errors, and inconsistencies, leading to a significant improvement in data quality and fueling informed strategic decisions. They also saved 1800-man hours a year, minimized efforts, and reduced maintenance costs by $30,000 with a single FSC.
- By transforming previously weak and unreliable integrations into robust and seamless connections with external applications, our client was able to streamline workflows, reduce manual efforts, and focus on strategic initiatives.
- By consolidating data, optimizing processes, and achieving a 360-degree client view, our client transformed their business, enabling personalized experiences and peak customer engagement.