Sales Cloud, Technology, Salesforce

Global Media Giant Achieves Critical Bug-Free Experience with Streamlined Multichannel Component

About the client

The client is a leading global media company known for its diverse portfolio of magazines, newspapers, television stations, and digital properties. With a rich history dating back to the late 19^th century, they have been at the forefront of media innovation.

Client challenges

The client recently developed a multichannel component to create cross-media opportunities between print and digital media. This development is expected to deliver significant business value. However, the discovery of bugs during testing presented a critical challenge. Resolving these bugs is essential before the component can be deployed to production and available to users.

Solution

LevelShift resolved all client-reported bugs and informed users of any additional issues. We performed thorough testing and validation to ensure the component’s reliability. Our team provided support throughout the User Acceptance Testing (UAT) phase, validating performance and usability. Our experts assisted with deployment activities to ensure a seamless move to production.

Benefits

A fully functional multichannel component 100% free of critical bugs.
We verified component performance through comprehensive testing and validation.
Enhanced the user experience and productivity by 100% in managing multichannel opportunities.
Seamless deployment and transition to production, achieving expected business value.

Technology

Salesforce: Sales Cloud

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