About the client
The client develops innovative benefits and HR services for large and small employers. Their services are distributed by over 200 insurance brokers, benefit consultants, banks, and other benefit intermediaries.
Solution
- Created the baseline for the Community Portal, adding CSS styling to the look and feel and improving the overall User Experience for the Customer Portal.
- A dashboard component was added to the case page.
Benefits
- Lightning components make the community portal more attractive and customizable, allowing clients to personalize their portal.
- The ability to rapidly access case status and the logged-in user’s data-enhanced productivity by up to 55% and expanded accessibility.
- Reduced the complexity of the client’s work process.