About the client
Client is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries.
Client challenges
The client faced inefficiencies in managing customer transactions, limited engagement through existing channels, and missed opportunities for cross-sell and up-sell. Manual processes increased workload for frontline teams, slowed service delivery, and constrained revenue growth.
Solution
LevelShift implemented a Global Customer Portal to digitally transform business processes, enhance customer experience, and optimize operational efficiency. The solution included:
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Improved customer satisfaction: Provided a seamless and accessible portal experience for customers.
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Enhanced business efficiency: Streamlined processes reduced the workload on frontline teams.
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Cost reduction: Optimized operations and automation lowered operational costs.
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Digital transformation: Centralized platform modernized business workflows and interactions.
Benefits
By implementing the Global Customer Portal, LevelShift enhanced customer engagement, streamlined operations, and drove revenue growth. The benefits include:
- Increased customer retention and customer efficiency through reduced time.
- Increase in cross-sell/up-sell orders.
- One-stop shop for client’s customers to perform routine transactions, leading to an increase in the number of parts ordered and service cases submitted via the portal.
- The B2B commerce portal increased customer engagement 3-fold and increased revenue 2-fold.