About the client
The client is a leading e-discovery and litigation support provider based out of California.
Client challenges
The challenges faced by the client:
- Too many unwanted pages in medical records
- Too many pages to peruse before they get to critical information
- Cost of review per page was high
- High volume of records increased turnaround time (TAT).
Solution
- LevelShift provided a hybrid solution leveraging automated AI/ML systems and experienced reviewers to tag, sort, and remove duplicate pages of medical records.
Benefits
- All duplicate, unorganized, incomplete, and irrelevant information were removed, retaining only the critical medical information
- De-duplicated, indexed, and reviewed medical records enabled users to retrieve critical data with ease
- This helped in 40% cost reduction
- Decreased turnaround time by 25%.