Service Cloud, Healthcare, Salesforce

A Medical Device Service Provider Increases User Adoption and Efficiency by Migrating from Classic to Lightning Experience

A Medical Device Service Provider Increases User Adoption and Efficiency by Migrating from Classic to Lightning Experience

About the client

Client provides high quality equipment service and repair for medical devices. Client is the only service organization authorized to service EMS products for both Ferno-Washington and Stryker.

Solution

  • LevelShift helped them use Lightning migration templates to seamlessly migrate the Classic version to Lightning Experience without any business downtime.
  • Utilized Magic Mover to convert files and attachments to Files and Notes.
  • Enabled sharing of Report and Dashboard folder.

Benefits

  • The sleek and powerful Lightning UI increased user adoption, productivity, and efficiency.
  • Integration with various third-party apps has become much easier and simpler for administrators and developers.
  • Lightning also makes it possible to add custom components to the interface.

Technology

Salesforce: Service Cloud, ServiceMax

Technologies: Apex, API, Flows

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