About the client
The client is the largest private provider of occupational health and disability examination services in the nation.
Client challenges
- For each examination, the agencies are legally required to provide all the documentation about the employee.
- The documents run into thousands of pages making it difficult for the doctors and medical professionals to identify which records are needed for the examination.
- It takes up so much of their time that it impacts their schedule and invariably causes delays and inconvenience to all stakeholders.
Solution
- The team adopted a highly-structured transition methodology that included planning, program management, agent training, technology implementation and quality system oversight.
- Created a methodology for reviewing, affixing QR code on pertinent documents, and creating a table of content.
- Automated the sorting process by using QR codes as identifiers.
- An offshore team of trained medical/paramedical/science graduates read each medical record and affixed QR codes on pertinent documents.
- The technical team automated the indexing process by moving to the top the documents that had QR codes on them.
Benefits
- The indexing of records and creation of table of content reduced the paperwork for medical care providers by 90%.
- Doctors were now able to easily retrieve required information.
- The quality of services improved drastically as the new process eliminated delays and frustration.
- Care providers were able to be more productive.
- Automation and LevelShift review team reduced the cost of operations by 45% .
- Presence of a dedicated and scalable team of reviewers enabled the client to ramp up services on a demand basis.