Sales Cloud, Test Data Management

LevelShift Automates Customer Feedback and NPS Surveys for a Leading Financial Services Provider

LevelShift Automates Customer Feedback and NPS Surveys for a Leading Financial Services Provider

About the client

The client is an independent service organization dedicated to providing high quality equipment service and repair.

Solution

  • LevelShift leveraged Salesforce Sales Cloud to help the client generate, store, and view invoice-related PDF reports for review by their clinical solutions team.
  • Compiled the data and presented it in the SLC, days and hours format for efficient tracking and reviewing.
  • Leveraged cross-system object lock (CSOL) report settings to map the report work activities.

Benefits

  • Achieved efficient tracking and viewing of reports and associated work orders.
  • Automation of report generation improved overall efficiency.

Technology

Salesforce: Sales Cloud
Technologies: Apex, Flows

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