Sales Cloud, Manufacturing, Salesforce

An Agricultural Products Manufacturer Gets a 360-degree View of Customer by Integrating their Salesforce CRM with their SAP Enterprise Application

An Agricultural Products Manufacturer Gets a 360-degree View of Customer by Integrating their Salesforce CRM with their SAP Enterprise Application

About the client

Client is a specialty products manufacturer and marketer of high-quality brands in the global agriculture production and structural pest control markets.

Solution

  • Implemented Salesforce-SAP integration using Salesforce Connect with the OData protocol.
  • Enabled real-time access to invoice data linked to respective accounts.
  • Developed custom reports and analytics leveraging granular invoice data for actionable insights.

Benefits

  • Salesforce-SAP integration allowed invoice data to be displayed in Salesforce accounts as well as reports and dashboards.
  • The client achieved 100% accuracy in report data.
  • Eliminated 35% of man hours that were earlier required to consolidate data from disparate systems
  • Cross-sell and up-sell opportunities increased due to the ready availability of product purchase data in Salesforce.

Technology

Salesforce: Sales Cloud

Technologies: API, Apex

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