About the client
A leading travel solutions provider seeking to maximize CRM efficiency and ROI.
Solution
- Implemented Salesforce Web-to-Lead to streamline marketing lead capture.
- Integrated Fleet Management System for efficient operations.
- Built a Loyalty Program to enhance customer engagement.
- Deployed Field Service Lightning (FSL) for mobile workforce management.
- Executed Salesforce integrations to connect critical business systems.
- Leveraged Data Analytics for actionable business insights.
- Implemented DocuSign for digital document management and approvals.
Benefits
- The web-to-lead feature simplifies and automates the customer lead acquisition process by 32%.
- The loyalty program improved the repetitive engagement of the client by 40%.
- Mobile applications developed through FSL increased staff efficiency and engagement by 27%.
- Fleet management automation increased productivity by 45%.
- DocuSign implementation shortened the sales cycle and accelerated lead conversion time.
- Data Analytics provided deep insights that improve customer service and marketing.