About the client
Our client is a global clinical trial solutions provider specializing in health economics and real-time patient recruitment and retention processes.
Client challenges
The client used an outdated and time-consuming PushTopic design that brought several challenges to the business operations, such as inefficient error handling. The design’s volume-related issues led to late alerts, which ultimately affected the quality of delivery.
LevelShift’ Salesforce Platform services enhanced the client’s event records through simplified communication exchange. We migrated their former PushTopics to Platform Events to ensure reliable event notification delivery and improve non-transactional processes.
Solution
- The client’s user experience significantly improved with streamlined event notifications and record processing. Platform Events handles the larger data volumes within the Salesforce platform and other external apps. Our timely assistance enabled the client to manage errors independently, reducing the need for further support from MuleSoft developers.
- LevelShift’ comprehensive solution improved real-time communication and reaction to business changes and eliminated the need for periodic querying to check for updates and assistance. This enabled effortless data interchange between diverse applications, contributing to streamlined workflows.
Benefits
- Salesforce Platform Events facilitated real-time event notifications and made the delivery secure, scalable, and personalized.