LevelShift Assisted in Salesforce Integration Testing for a Century-old US Media and Production Company

The client is one of the largest conglomerates with diversified innovation, bearing a century-long legacy in the US. They maintain a strong presence across various sectors with a mission to inform and enrich lives while upholding high standards and community engagement within their diverse portfolio.

The client’s inadequate testing process in the AdPoint system wasted resources and overlooked features and bugs. It delayed issue resolution, disrupted operations, and impacted customer satisfaction and revenue. These challenges compromised the client’s ability to guarantee the reliability and stability of their internal systems after upgrades.

LevelShift addressed the client’s challenges with an in-depth investigation of their systems and identified their testing pain points. We then created highly focused user stories and test cases, coupled with systematic bug capture. This improved system testing ensured reliability and enhanced the customer experience. With our testing service, the client resolved critical issues and operational disruptions.

Transforming Testing Process for Improved Productivity and Reliability:

• Productivity and Deadline adherence: Our solution improved productivity, completed tasks more efficiently, and ensured project deadlines were timely met.
• Formalized testing scenarios: LevelShift formalized the testing process and created structured and standardized scenarios for efficient and comprehensive testing.
• Simplified regression testing: Our solution simplified regression testing and ensured that changes or upgrades do not negatively impact existing functionality.
• Automated test cases: The test cases were automated to reduce manual effort and ensure consistent, repeatable testing for future use.
• Reduced testing effort: Automation and streamlining of testing significantly reduced the overall testing effort, which allowed more time for other essential tasks.

• Our solution provided the client with a profound insight into their systems, leading to enhanced operational reliability and improved customer experiences.
• It enabled swift resolution of critical issues and minimized disruptions.