LevelShift Optimizes Supply Chain Operations with Custom Apex and Integration Services

Our client is a global Christian ministry that prioritizes leadership development, community building, and personal and spiritual growth through discipleship and evangelism.

Our client faces backorder issues caused by high demand exceeding available stock, leading to customer dissatisfaction due to delayed deliveries. This resulted in reputational damage and business loss. They required assistance in optimizing their operational efficiency to mitigate these impacts.

LevelShift used custom-built Apex classes in the client’s Salesforce system to separate available and unavailable products into different orders. We integrated the external system with their inventory system to streamline the shipping process and reduce shipping costs. This reduced manual tracking efforts and ensured a smooth experience for the end users.

LevelShift addressed the client’s backorder challenges by implementing custom Apex processes to improve order visibility, fulfillment, and operational efficiency. The solution included:

• Better order visibility: Our custom Apex processes provide detailed insights into the client’s inventory system and improve visibility into order status and potential issues.
• Improved order fulfillment: Custom Apex classes categorize available and back-ordered products, thus improving order fulfillment.
• Minimized shipment delays: The solution allows the processing of available products even during backorders, ensuring timely deliveries for heightened customer satisfaction.
• API integration with Source4: LevelShift integrated API requests to Source4, optimizing the client’s overall operational efficiency.

LevelShift’s solution enhanced the client’s order management system, streamlining processes and improving the customer experience. The benefits include:

• Improved order management: Systematic handling of backorders and errors ensured smoother operations.

• Reduced manual tracking efforts: Automation minimized the need for manual intervention, saving time and reducing errors.

• Enhanced customer experience: Timely processing and accurate order fulfillment increased customer satisfaction.