About the client
Client is a Georgia based consumer goods supplier. Their business includes manufacturing, retailing and marketing of packaged fruit juices, syrup concentrates, and sauces.
Solution
- Created different layers of users with distinct access permission.
- Automated service workflows like assigning tickets and selecting the best agent based on location and skillset.
- Built multiple custom apps on the Force.com platform to manage their inventory, transportation etc.
Benefits
- Instant scale-up of activities through automations.
- The company’s customer care departments have become 35% more efficient.
- With Service Cloud, call center support agents have instant access to customer history.
- Productivity in the client’s technical services departments has increased by 30% overall.