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Workato AI and Agentic Services

Connecting enterprise data, applications, and workflows to turn AI potential into business impact with Workato.

Enterprise AI agents connecting data, systems, and workflows

Is AI agent sprawl becoming a business risk?

AI sprawl creates visibility and governance gaps. Our experts bring the Workato AI Control Plane to unify governance, identity, policies, cost, and observability at scale.

Struggling to control runaway AI costs?

Unpredictable AI usage and token spend makes AI costs hard to control. We bring the expertise to govern AI traffic, optimize model routing, enforce usage policies, and manage costs with Workato AI Gateway.

Facing risks from uncontrolled MCP access?

MCP connects AI agents to enterprise tools, but unmanaged access can create security gaps. Workato Enterprise MCP centralizes authentication, authorization, policies, and audit trails.

Is governance falling behind AI?

As AI scales across agents, and tools, governance becomes harder to manage. Our Workato AI services connect the control and execution plane to enforce policies, improve visibility, and control AI actions.

Operationalize Enterprise AI for the Agentic Era with Workato

According to Gartner, only 13% of organizations strongly agree they have the right governance structures to manage AI agents, while 74% believe AI agents represent a new attack vector. That is the gap between AI adoption and AI control, and it is widening. Workato’s neutral control and execution plane bridges that gap by governing identity, permissions, models, tools, APIs, and agent actions while enabling governed execution across enterprise systems.

LevelShift’s Workato AI and Agentic Services help organizations design, deploy, govern, and scale enterprise AI agents on Workato ONE. We securely connect MCP tools, ground agents in AI-ready business data, and manage the agent lifecycle. Our certified Workato experts enable agentic orchestration, governance, and compliance to move AI from pilot to production.

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Barriers To Enterprise AI And Agent Adoption

Workato helps enterprises move beyond isolated AI agents toward connected, governed business workflows. LevelShift's Workato practitioners turn agentic AI potential into tangible business impact.

Limited agent visibility and control

Workato Agent Studio provides access controls, secure authentication, and audit trails.

Low trust in AI decisions

Scoped skills, controlled access, and approval workflows enable governed agent execution.

Disconnected enterprise systems

Workato connects applications and orchestrates cross-system actions through integrations and recipe-based skills.

Insufficient business context

Agent Studio combines knowledge bases with skills that retrieve relevant enterprise data.

Employee adoption friction

Workato Genies bring AI interactions into familiar tools like Slack and Microsoft Teams.

Difficulty scaling AI pilots

Genies, Agent Studio, and Agent Registry support reusable, governed agent deployments.

LevelShift’s Workato AI and Agent Services

LevelShift delivers Workato AI & Agentic Services by integrating AI Control Plane, AI Gateway, Enterprise MCP, Agent Studio, and orchestration capabilities into a production-ready operating model.

AI-ready integration and data foundation

Connect applications, APIs, data sources, and workflows using Workato connectors, recipes, API Gateway, and integration capabilities to provide agents with trusted enterprise context.

Enterprise MCP and agent connectivity

Connect agents to enterprise applications, APIs, data, and business capabilities via Workato Enterprise MCP and MCP Servers, with governed skills, authentication, verified access, and traceable execution.

AI agent development

Design and deploy Workato Genies using Agent Studio to reason, use enterprise skills, access business context, and execute business processes.

Agentic orchestration

Coordinate agents, workflows, people, and systems using Workato Agentic Orchestration to execute multi-step processes with approvals and governed actions.

AI governance

Govern models, agents, tools, APIs, and MCP interactions via the Workato AI Control Plane, with centralized identity, policies, approvals, observability, and cost controls.

AI security and access controls

Secure AI interactions with Workato security, identity, role-based access, and policy controls across agents, models, tools, APIs, and MCP servers.

AI gateway and model routing

Manage AI requests via Workato AI Gateway with intelligent model routing, authentication, guardrails, token controls, usage visibility, policy enforcement, and cost management.

Agentic migration to Workato

Migrate from MuleSoft, Boomi, and other iPaaS platforms to Workato, using AIRO and LevelShift AI agents to assess, modernize, and accelerate the migration.

How We Deliver Workato AI and Agentic Services

01

Use-case session

A working session with your team to rank Workato agent and automation use cases by value, feasibility, and risk. You leave with a clearly defined first build.

02

Assess and design

We map your systems, data, and APIs, then design the agent architecture on Workato, including skills, MCPs, and guardrails.

03

Build and launch

We build in short iterations led by senior experts. Agents are tested against real processes, governed via the control plane, and launched into live orchestration.

04

Operate and optimize

Production support and ongoing tuning of usage, performance, and cost. We turn what works into reusable patterns across the enterprise.

Workato use cases for enterprise AI

Lead-to-Cash

Connect sales, CRM, CPQ, ERP, and finance with LevelShift’s agentic Lead-to-Cash solution on Workato, from opportunity to financial close.

Customer Service

Enable Workato-powered AI agents to access customer context, resolve requests, update records, and trigger backend processes across support and enterprise systems.

IT & Employee Services

Simplify IT and employee requests by connecting Workato workflows with enterprise knowledge, identity systems, HR platforms, and service management tools.

Finance & Procurement

Automate invoice processing, approvals, reconciliation, and procurement workflows across ERP and finance systems with Workato’s governed AI capabilities.

Meet the Workato Experts Closing the AI Control and Execution Gap

Dhanasekaran Vasudevan
Dhanasekaran Vasudevan

AVP - Enterprise Integration

Prem Sagar Jesu Amalanathan
Prem Sagar Jesu Amalanathan

Integration Specialist

Why LevelShift

Workato Strategic Partner

Workato-certified experts with hands-on experience in enterprise integration, automation, data, AI, and agent implementation.

Enterprise AI Strategy & Advisory

Identify high-value AI opportunities, define business-aligned use cases, and develop implementation roadmaps using Workato’s automation and AI capabilities.

Agent Implementation Expertise

Translate AI ambitions into practical solutions through expert design, implementation, integration, and orchestration of AI agents.

Governed Agentic Execution

Implement connected, governed AI workflows across enterprise systems with appropriate access controls, orchestration, and operational oversight.

Our Perspectives

FAQs

Workato’s Control & Execution Plane brings AI governance and execution into one environment. The control layer governs identity, permissions, policies, auditability, and AI usage across AI assets. The execution layer is where agents invoke tools, run workflows, and act across enterprise systems.
Enterprise AI agents need secure system access, reliable workflows, identity controls, governance, observability, and production operations. LevelShift’s Workato AI & Agentic Services address these requirements through integration, orchestration, AI, and governance capabilities.
Workato Enterprise MCP provides governed connectivity between AI agents and enterprise tools, with authentication, authorization, verified user access, and auditability. LevelShift’s Workato AI Services help enterprises implement these controls to keep agent actions controlled and traceable.
Workato Agent Studio provides an environment for designing and deploying AI agents that use enterprise skills, access business context, and take actions across workflows and applications.
Workato unifies agents, models, MCP, APIs, workflows, integrations, governance, and execution on a single platform. Its cloud-native integration and orchestration capabilities support high-volume workflows across cloud and on-premises environments, and centralized controls stay consistent as AI adoption grows, so enterprises can scale without repeatedly redesigning their integration architecture.
Workato embeds AI into business workflows where outcomes can be measured. Through its Workato AI Services, LevelShift helps define use cases and track metrics such as time saved, automation rates, error reduction, and operational efficiency.
Workato’s AIRO (AI-powered migration capabilities) can accelerate integration modernization, while LevelShift provides the expertise to assess, migrate, and modernize Boomi, MuleSoft, and other iPaaS environments. Together, they help enterprises transition legacy integrations to Workato and build an agentic-ready execution foundation.

Build Faster. Govern Smarter. Scale Workato AI.

Move Workato AI and agents from use case to production with enterprise orchestration and execution expertise.