Top Salesforce Products that Can Transform Your Business in 2025

Top 12 Salesforce Products:

1. Sales Cloud: Supercharge Your Sales Engine 

Sales Cloud, the flagship product, focuses on identifying, engaging, and managing prospects and customers to accelerate sales growth. It encompasses leads, accounts, contacts, opportunities, products, and more, streamlining your sales process. According to Salesforce, businesses using Sales Cloud see a 27% increase in sales productivity. 

2. Service Cloud: Delight Your Customers

Service Cloud, the #1 customer service solution, empowers agents to resolve inquiries efficiently through consoles, communities, knowledge bases, and social media integration. It delivers exceptional customer service across multiple channels, leading to 67% higher customer satisfaction for Service Cloud users (Salesforce). 

3. Revenue Cloud: Optimize Your Revenue Lifecycle

Revenue Cloud streamlines your revenue lifecycle by leveraging the Customer 360 platform. This solution includes CPQ, Billing, Subscription Management, and more, helping you accelerate revenue growth and optimize lead-to-cash processes. Salesforce reports that Revenue Cloud users achieve a 20% faster quote-to-cash cycle. 

4. Marketing Cloud: Craft Personalized Customer Journeys

Marketing Cloud empowers you to create targeted email campaigns, build personalized customer journeys, and drive engagement across various channels, including web, mobile, social, and ads. Marketing Cloud users experience a 53% increase in marketing-qualified leads (Salesforce). 

5. Pardot: Nurture B2B Leads Effectively

Pardot, now part of Marketing Cloud Account Engagement, automates email marketing, manages B2B leads, personalizes campaigns, and tracks customer behavior. It helps identify potential customers and nurture them through the buying journey, leading to a 38% increase in sales pipeline value for Pardot users (Salesforce). 

6. Experience Cloud: Foster Community and Engagement

Experience Cloud, previously Community Cloud, provides a platform for building online communities for customers, partners, and employees. It fosters collaboration, knowledge sharing, and deeper engagement with your brand. Experience Cloud users report a 30% increase in customer satisfaction (Salesforce). 

7. Commerce Cloud: Deliver Seamless E-commerce Experiences 

Commerce Cloud empowers businesses to create a frictionless online shopping experience. This cloud-based platform offers out-of-the-box features, tools, and portals for managing products, orders, and payments, ensuring a mobile-friendly and user-friendly journey. Commerce Cloud users see a 22% increase in average order value (Salesforce). 

8. CRM Analytics: Unlock Data-Driven Insights

Einstein Analytics has been renamed as CRM Analytics. It is powered by AI and helps you transform data into actionable insights. This cloud-based analytics platform provides dashboards, reports, visual insights, and predictive capabilities, empowering data-driven decision-making across your business. Salesforce reports a 26% increase in sales pipeline visibility for Einstein Analytics users.

9. Salesforce Field Service Lightning(FSL): Streamline Field Operations

Salesforce Field Service Lightning (FSL) empowers field service businesses to optimize their mobile workforce and enhance customer service experiences. It provides features like scheduling, dispatching, real-time tracking, mobile apps, and data visualization tools, leading to a 20% increase in first-time fix rates for FSL users (Salesforce).

10. Agentforce: Build Smart Agents

Salesforce Agentforce is an AI-powered platform that is more intelligent and sophisticated than traditional chatbots or co-pilots. It helps businesses drive growth and customer satisfaction across business functions, including sales, service, and marketing. They are highly customizable, and you can build an agent for every use case or industry need.

11. Data Cloud: Be Data-Driven

Salesforce Data Cloud helps businesses unify their data, which is scattered across systems, PDFs, channels, and external data lakes, into a centralized location. This simplifies sharing information, driving insights, and analyzing data. This helps organizations improve their decision-making, enhance customer experience, and drive innovation.

12. AppExchange: Extend Your Salesforce Functionality 

AppExchange offers a vast marketplace of pre-built apps and integrations that extend Salesforce’s capabilities. You can find solutions for specific industries, processes, and needs, further customizing your Salesforce experience. 

Choosing the Right Products with LevelShift 

With so many options, selecting the right Salesforce products can be overwhelming. LevelShift, a certified Salesforce Summit Partner with a 4.9 rating at AppExchange, understands your unique needs and goals. We offer expert guidance and proven implementation strategies to help you choose the perfect products, maximize your investment, and achieve your desired outcomes. 

Ready to Transform Your Business? 

Contact LevelShift today to discuss your business goals and discover how Salesforce can help you achieve them. We offer end-to-end implementation, integration, and customization services to unlock the full potential of your Salesforce investment and propel your business forward. 

FAQs 

1. What is Salesforce and its products? 

Salesforce is a customer relationship management (CRM) platform offering products like Sales Cloud, Service Cloud, Marketing Cloud, and more. 

2. What is Salesforce’s biggest product? 

Sales Cloud is Salesforce’s largest product, designed for sales teams to manage leads, opportunities, and customer relationships. 

3. What are the latest releases in Salesforce? 

Agentforce and Data Cloud are the latest releases in Salesforce.