Dynamics 365 Copilot

Leverage AI-powered insights to predict customer needs, personalize outreach, and accelerate deal closures. Dynamics 365 Sales Insights helps identify high-potential customers and prioritize your best opportunities.

• Customer Prioritization: Score and prioritize leads using engagement and fit metrics.
• Relationship Analytics: Copilot highlights key contacts, flags risks, and suggests actions to strengthen relationships.
• Predictive Forecasting: Make accurate sales forecasts to allocate resources strategically.

Gain a complete understanding of your customers with Dynamics 365 Customer Insights. Use AI-driven segmentation to deliver tailored messaging and drive impactful campaigns.

• Unified Customer Profiles: Copilot consolidates data from sales, marketing, and service into a single, detailed view of each customer.
• Segmentation and Personalization: Group customers by behavior, demographics, and preferences for targeted messaging.
• 360-Degree View: Visualize the entire customer lifecycle, from acquisition to ongoing support.

Empower your customer service teams with AI-driven tools for proactive, personalized support. Build stronger relationships and enhance customer satisfaction.

• Agent Productivity: Copilot suggests relevant knowledge articles to reduce research time and improve efficiency.
• Sentiment Analysis: Detect customer sentiment and address issues quickly to prevent escalations.
• Knowledge Recommendations: Provide agents with accurate information to improve first-contact resolution rates.

Enhance customer experiences with 24/7 AI-powered support. Provide faster resolutions and reduce wait times with automated responses.

• 24/7 Self-Service: Chatbots handle routine inquiries, delivering instant answers without involving human agents.
• Appointment Scheduling: Automate bookings, freeing up staff for critical tasks.
• FAQ Handling: Ensure consistent and accurate responses to common customer questions.