It’s official! Microsoft Dynamics 365 rolled out its first pricing update in over five years on October 1, 2024. If half a decade of steady pricing felt like a good run, the new updates will make the change worth it. Let’s explore what’s changed, why it matters, and how these enhanced features will make a difference for you.
What’s new and improved?
CRM modules
Dynamics 365 Sales Enterprise
Old Price: $95 ➔ New Price: $105 per user/month
This adjustment comes with significant enhancements, including AI-driven insights and advanced analytics. Did you know companies using AI sales tools have seen a whopping 20% increase in conversion rates? That’s right—more sales, less effort.
Dynamics 365 Sales Device
Old Price: $145 ➔ New Price: $160 per device/month
For those managing sales on the go, this price adjustment means better device compatibility and performance across platforms. Whether using a tablet on the road or a laptop at your desk, the upgrade ensures a smooth experience. With enhanced support, you could reduce downtime by 30% and enable your sales teams to close deals faster.
Dynamics 365 Sales Premium
Old Price: $135 ➔ New Price: $150 per user/month
The Sales Premium plan now includes some powerful extras. Advanced AI capabilities allow you to forecast customer needs more accurately. Improved customization options facilitate tailored workflows, and enhanced security features keep sensitive data safe.
Dynamics 365 Customer Service Enterprise
Old Price: $95 ➔ New Price: $105 per user/month
Smoother client interactions, real-time analytics, and automated service processes will benefit customer service teams. The improvements will help keep customers happy and make it easier for support reps to resolve issues faster—a win-win!
Dynamics 365 Customer Service Device
Old Price: $145 ➔ New Price: $160 per device/month
With enhanced device support and additional functionality, customer service through devices gets a boost. Your team can now handle inquiries more efficiently, with all the tools they need right at their fingertips, no matter the device.
Dynamics 365 Field Service
Old Price: $95 ➔ New Price: $105 per user/month
The latest update to Dynamics 365 Field Service includes automated workflows, real-time monitoring, and AI-based scheduling that assist you in making better use of your resources and lowering costs. This feature can save you much time on manual planning, ensuring your technicians are sent to the right jobs at the right time.
The mobile app is now faster and easier to use, so your technicians can access important information wherever they are.
| Module |
Old price |
New price |
What you get |
| Dynamics 365 Sales Enterprise |
$95 |
$105 |
AI-driven insights and advanced analytics. |
| Dynamics 365 Sales Device |
$145 |
$160 |
Better device compatibility and performance. |
| Dynamics 365 Sales Premium |
$135 |
$150 |
Advanced AI, customization, and security. |
| Dynamics 365 Customer Service Enterprise |
$95 |
$105 |
Enhanced customer interaction tools and real-time analytics. |
| Dynamics 365 Customer Service Device |
$145 |
$160 |
Improved device support and functionalities |
| Dynamics 365 Field Service |
$95 |
$105 |
Optimized AI scheduling and mobile app performance. |
| Dynamics 365 Finance |
$180 |
$210 |
Advanced real-time reporting and compliance. |
| Dynamics 365 Supply Chain Management |
$180 |
$210 |
Improved inventory management. |
| Dynamics 365 Commerce |
$180 |
$210 |
Streamlined retail analytics and Omni channel integration. |
| Dynamics 365 Human Resources |
$120 |
$135 |
Better employee engagement tools. |
| Dynamics 365 Project Operations |
$120 |
$135 |
Enhanced project planning and financial tracking. |
| Dynamics 365 Operations Device |
$75 |
$85 |
Improved device management and integration. |
ERP modules
Dynamics 365 Finance and Operations
Old Price: $180 ➔ New Price: $210 per user/month
Managing finances requires accuracy and speed. With new features, such as real-time reporting and better compliance tools, you can track your financial performance as it happens, spot areas for improvement, and make intelligent, data-driven choices.
Dynamics 365 Supply Chain Management
Old Price: $180 ➔ New Price: $210 per user/month
New tools for predicting trends, managing inventory, and optimizing your supply chain prepare you to adapt to changes in demand, cut costs, and keep your customers happy. The new price might feel like a big step, but think about the long-term perks of a smoother supply chain. You will waste less, improve forecasting, and make smarter decisions supporting your business growth.
Dynamics 365 Commerce
Old Price: $180 ➔ New Price: $210 per user/month
Dynamics 365 Commerce is about helping businesses create great customer experiences, regardless of where they shop. With better retail analytics, seamless channel integration, and personalized experiences, you can see what your customers want, meet their needs, and build loyalty.
Dynamics 365 Human Resources
Old Price: $120 ➔ New Price: $135 per user/month
Your employees are your greatest asset. The latest Dynamics 365 Human Resources tools offer intelligent analytics to enhance employee engagement and improve compliance management. This makes attracting, keeping, and growing your top talent easier.
Dynamics 365 Project Operations
Old Price: $120 ➔ New Price: $135 per user/month
The latest update brings you upgraded planning tools designed to keep projects on schedule, on budget, and up to your quality standards. With real-time visibility into timelines, budgets, and resource use, you can quickly catch any delays or cost overruns and reallocate resources when needed.
Dynamics 365 Operations – Device
Old Price: $75 ➔ New Price: $85 per device/month
The price change reflects improved device management capabilities and integration with other Dynamics 365 modules.
What this means for your business
Microsoft’s new pricing model is designed with you in mind. Whether you’re a small business just starting or a well-established enterprise, it adjusts to your needs. However, adapting to changes in pricing models is never just about the numbers; it’s about setting your business up to thrive. Contact us today to learn how these changes can benefit your business and discover how to make the most of your Dynamics 365 investment, all while staying within budget.
