Dynamics 365 vs. Oracle: Which CRM Best Fits Your Business Needs?

Are you ready to take your small business to the next level and grow into a midsize business? If so, you’ve likely realized that relying on outdated, manual systems will no longer meet your needs. Your customers expect exceptional service, and you do not want to disappoint them. That’s where a CRM solution makes a difference. However, with so many options, it is easy to feel lost in the research and comparison phase. We get it – running a business is a challenge! To help make your decision easier, we have outlined the features of two of the best leading CRM solutions, Dynamics 365 and Oracle, so that you can choose the perfect one for your business needs.

The overview of Dynamics 365 and Oracle CRM

Dynamics 365

This cloud-based tool comprises a suite of applications that can enhance yead tracking, field service automation, sales, marketing, and mobile device utilization. It also seamlessly integrates with various Windows applications, such as Outlook, SharePoint, and OneNote, saving you time and money.

One of the best things about Dynamics 365 is Office 365’s mobile app, which has been greatly improved to provide users with a personalized workspace and a list of upcoming tasks. The user-friendly dashboard also offers a modern display, and users can integrate their devices with the app for added convenience. Additionally, with its connected Field Service features, organizations can shift to a more proactive and predictive service model using monitoring, predictive maintenance, machine learning, and IoT.

Whether you need the complete suite or just a few of its features, Dynamics 365 is a versatile CRM solution that can meet your business needs.

Oracle

Oracle is a recognized leader in the CRM market, offering businesses of all sizes a user-friendly platform to manage customer relationships, enhance sales productivity, and optimize the sales process. The Oracle CRM tool is designed to allow businesses to oversee and regulate their customer relationships, from lead qualification and categorization to opportunity tracking and management.

What sets Oracle apart is its impressive range of integrated marketing campaign management tools, lead nurturing features, and ROI measurement tools, all aimed at empowering businesses to drive sales growth. Notably, Oracle eliminates the need for complex installation procedures or the purchase of additional software. The platform identifies changes in the user’s environment. It uses a comprehensive set of APIs to retrieve business logic and service-related data, ensuring seamless synchronization for easy access and modification.

Oracle understands the importance of data security and provides a single sign-in feature that highly benefits businesses. You can be assured that your data is safeguarded; the platform is committed to maintaining the integrity of your data’s security. With Oracle, managing customer relationships has never been simpler or more worry-free.

CRM Pricing: Is it within your budget?

Dynamics 365’s pricing plan depends on your required features and services. Prices vary from basic to comprehensive plans with AI-driven customer insights. To find the best plan for your budget and needs, assess your business requirements and compare them with available options. Dynamics 365 has flexible pricing plans for businesses of all sizes and budgets.

Know more: https://dynamics.microsoft.com/en-us/pricing/

Similar to Dynamics 365, the pricing of Oracle CRM depends on your business needs. For more information, check out Oracle’s site: https://www.oracle.com/corporate/pricing/

CRM showdown: Microsoft Dynamics 365 vs. Oracle CRM

Both Microsoft Dynamics 365’s suite of CRM applications (formerly known as Dynamics CRM) and Oracle’s Cloud modules provide the fundamental features you would anticipate from a top-notch CRM solution. You would be equipped with essential functions to manage customer data, build relationships, track sales, provide top-notch customer service, and engage with customers through social media platforms.

But why commit to the entire CRM pie when you can pick and choose only the slices that suit your business needs? Both vendors offer a modular system of apps, allowing users to select only the functionality they require for their unique business requirements.

Of course, with great flexibility comes some confusion. It can be challenging to navigate many app options and determine which ones do what. So, let’s take a closer look at the individual modules offered by Microsoft Dynamics 365 and Oracle’s CX Cloud modules and their impressive functionality.

Dynamics 365 CRM

Dynamics 365 services are divided into apps, which can be used either as standalone or as part of a more extensive suite. In addition, the shared data model across Dynamics 365, Office, and Outlook allows easy data sharing and synchronization across products.

Dynamics 365 CRM comes with features that include:

• Sales: Customer data management, task management, partner relationship management, contract management, quote management, and reporting and analytics
• Marketing: Multi-channel campaign, event planning, and lead management
• Customer Service: Cross-channel customer care management, self-service portals, service intelligence, and incident routing

Dynamics 365’s CRM Features: A quick guide